Контактна інформація

Шукач вказав телефон , ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7233836/?puid=263675

Досвід роботи

Customer Support Representative

з 02.2019 по 03.2020 (1 рік 1 місяць)
1800 Flower, Houston (Goumet Food retailer and distribution company.)

1).On average I answer 40 inbound calls during a shift.
2).Taking orders inputting orders into our proprietary system and providing customers with their numbers and delivery time.
3).Managing outbound calls to inform customers when there would be a delay in their delivery date or if there is a delay in with payment processing.
4).Escalating customer calls to supervisor if needed.

Customer Support Representative

з 08.2018 по 12.2019 (1 рік 4 місяці)
Time Square Consultant, Dnipro (Telecommunications and networking)

1)Handled 150+ calls daily,with duties including signing up new customer retrieving customer data presenting relevant information and cancelling services.
2)Received 85% customer statisfaction rating to date, 15% higher than company average.
3)Suggest a new tactics to persuade cancellng customers to stay with company.
4)Remained calm and courteous even during moments of customer dissatisfaction.

Освіта

Dnipropetrovsk Medical Academy

Medical, Dnipro
Вища, з 2016 по 2022 (6 років)

MBBS bachelor of medicine bachelor of surgery

Знання і навички

• MS Excel
• MS Office
• MS Word
• MS PowerPoint
• Native and fluent speaker of English Language
• Management of CRM
• Zendesk
• Freshdesk
• Slack

Знання мов

• Англійська — вільно
• Російська — середній

Додаткова інформація

I am a customer service Representative with 6years of experience in telephone customer service,including sales,tech support and customer care.I am familiar with major customer service software and conflict resolution coupled with my positive attitude. I aim to use my proven skills to effectively fill the managerial role in your company.