Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7281735

Досвід роботи

Account Specialist(Accounting and Sales)

з 06.2022 по нині (2 роки)
Логістика, Одеса (Транспорт, логістика)

Provided customer service by promtly addressing inquiries, resolving issues,
and managing customer expectations
Collaborated with cross-functional teams to ensure seamlles communication
and service delivery to clients
Maintained accurate resords of customer interactions, transactions,
comments, and complaints
Managed the subscriptions, handling subscription modifications, cancellations,
and new sign-ups with accuracy and efficiency.
PIC (Person in charge) for generating and analyzing reports, including followups on inactive users with outstanding or processed payments.
Conducted consultations with prospective customers, guiding them through
product offerings and subscription plans, effectively converting leads into
sales.
Processed orders, oversee their fulfillment, and conduct follow-ups to ensure
timely and satisfactory delivery experiences for customers.
Managed payments and invoicing through Stripe, ensuring accuracy and
addressing payment-related inquiries promptly and professionally.

Credit/Account Analyst

з 03.2019 по 09.2021 (2 роки 6 місяців)
Nexteum, Миколаїв (IT)

Conducted in-depth data analysis using CRM/ERP system NetSuite, identifying,
researching, and resolving billing variances to maintain system accuracy.
Created detailed spreadsheets, pivot tables, and documents for financial
reporting and analysis.
Effectively communicated with Shipping Carriers and Vendors, negotiating
credit disputes.
Prepared and reviewed financial reports, reconciled credit card transactions,
and optimized ERP processes for user needs, enhancing overall efficiency.
Assisted in team leadership responsibilities, including task management,
scheduling, follow-up, and training new agents for optimized workflow
processes

Claim Specialist

з 06.2018 по 02.2019 (8 місяців)
Nexteum, Миколаїв (IT)

Engaged in proactive communication with Shipping Carriers and Vendors,
troubleshooting claims and ensuring successful claim resolutions.
Prepared comprehensive claim documents, managed claim investigations, and
maintained a deep understanding of Shipping Carriers' policies
(UPS/Fedex/USPS)

Copywriter

з 03.2015 по 06.2017 (2 роки 3 місяці)
Freelance, Миколаїв (IT)

Created clear, error-free content for websites, publications, and broadcast media, ensuring alignment with customer requirements and brand voice.

Освіта

V.O.Sukhomlynskyi Mykolaiv National University

Master of Education, Teacher of English, German Language and World Literature, Миколаїв
Вища, з 2018 по 2019 (1 рік)

Додаткова освіта та сертифікати

V.O.Sukhomlynskyi Mykolaiv National University/ Philology. English Language and World Literature

Bachelor Degree 2014-2018, 4 years

Scrum Master Certification - Coursera

Issued Jan 2022

Google Project Management

Issued Jan 2022

Customer Service Course

Issued Sep 2022

Знання і навички

Знання мов

• Українська — вільно
• Російська — вільно
• Англійська — просунутий
• Німецька — початковий