Lesia

Lesia Vastiuk
Ukrainian | Based in Berlin, Germany​
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)​
Address: Schloßstraße 34, 14059 Berlin, Germany​

Profile
Dynamic, organized, and multilingual professional with extensive experience in customer support, administration, and international project coordination. Skilled at
working in multicultural environments, building strong client relationships, and driving quality standards. Passionate about travel and culture, now seeking to
continue a successful career.

Professional Experience
Ukrainian & Russian Customer Support (Agent & SME)​
Teleperformance | Athens, Greece​
Apr 2022 – May 2025

●​ Delivered exceptional customer support via phone, chat, and email, achieving high KPIs.​

●​ Maintained strong client relationships and ensured quick resolution of cases.​

●​ Promoted to SME (Jan 2023), leading the integration & training of new Arabic & German teams on the Facebook Ads project, enhancing cross-cultural
collaboration and quality.​

Project Coordinator​
IMEXBURO | Kyiv, Ukraine​
Feb 2018 – Apr 2022

●​ Guided French companies in market strategies for Ukraine.​

●​ Connected European buyers with Ukrainian producers, promoting local exports.​

●​ Managed import-export projects from initial contact to delivery.​

Administrative Office Assistant​
Eurocape Ukraine | Kyiv, Ukraine​
Oct 2016 – Jan 2018

●​ Provided comprehensive administrative & secretarial support.​

●​ Managed executive agendas and personal requests.​

Family Assistant​
Private Family | Moscow, Russia​
Jan 2015 – May 2016

●​ Organized family lifestyle, travel, events, and household staff.​

●​ Oversaw children’s education, medical insurance, and expense reporting.​

Assistant to Vice President​
OJSC «RU Energy Group» | Moscow, Russia​
Jul 2013 – Aug 2014

●​ Delivered secretarial and administrative support to top management.​

Personal Assistant​
SKCG Advertising Agency | Moscow, Russia​
Jan 2011 – Jul 2013

●​ Managed executive agenda, travel, and personal finances.​

●​ Coordinated with accounting on invoices, loans, taxes, and insurance.​

●​ Arranged children’s education and performed Russian-French translations.​
 Education
Kyiv National Linguistic University | Kyiv, Ukraine​
Bachelor’s Degree in Romance Philology, 2001 – 2006

Languages
●​ Ukrainian & Russian: Native​

●​ French: Fluent (C1)​

●​ English: Fluent (C1)​

●​ German: Intermediate (B1)​

●​ Italian: Basic (A2)​

Digital Skills
MS Office (Word, Excel, PowerPoint, Outlook), SubtitleEdit, SubtitleWorkshop, Social Media tools

Strengths
●​ Excellent organizational skills & attention to detail​

●​ Strong interpersonal & communication abilities​

●​ Experienced in international environments & multicultural teams​

●​ Quick learner, reliable, empathetic and collaborative, highly adaptable​