Особисті дані приховані

Tetyana Prydun
Age: 35 years
City: Zovkva, Lviv

Contacts
e-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone/Viber: [відкрити контакти](див. вище в блоці «контактна інформація»)

Working Experience
Chief of Contact Center 02.2017 - now (4 years 5 months) ТОВ " МЕДЦЕНТР СВ.ПАРАСКЕВИ", Lviv (Providing of Medical Services)
- coordination and interviewing new applicants
- preboarding
- approve appointed candidates
- onboarding candidates
- adaptation
- train staff to work according to medical center standards
- teach to employees CRM basics
- giving feedback - 1:1 meetings
- staff work quality assurance control
- composing employees schedule and guid it compliance,
employee evaluation
- exit interview
In addition: - working with clients (resolving complaints)

Reception supervisor 01.2015 - 02.2017 (2 years 1 month) НМЦ СВ
ПАРАСКЕВИ, Lviv (Client service)
Customer service specialist 12.2006 - 05.2010 (3 years 5 months) ЗАТ "Київстар Дж.Ес.Ем", Lviv (Mobile services)

Education
Andrei Krupynskyi Lviv Medical Academy, 2006 - 2010 (3 years 9 months)
Drohobych Ivan Franko State Pedagogical University, 2002 - 2006 (4 years)

Additional education and Сourses

•Lviv HR Solutions,HR NEW GENERATION (2021р, 4 місяці)
•CIKLUM, SP Recruitment Academy ІТ recruiting course (2021,1,5 months)
•"Emotional intelligence", "Time management", "Conflict management", "The art of sales", "Team building" (2006 - 2020)

Languages
English – intermediately
German - elementary