Контактна інформація

Шукач вказав телефон , ел. пошту, адресу та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7853558/

Досвід роботи

Quality Analysis (QA) team & Customer Support Manager

з 01.2021 по 04.2024 (3 роки 3 місяці)
Vostok Digital, Київ (IT)

Role as a Customer Support Manager:-

-Managed live chat support operations through Freshdesk, offering real-time assistance and resolving inquiries promptly.
-Provide live feedback on their deposit, refer them to the correct result, explain the situation coefficient and create the Jira ticket or forward the request on the portal.
-Provide the answer on the withdrawal as the like how this work, how to make it and create the Jira ticket or forward the request on the portal.
-Utilized the company's CRM to deliver personalized responses and tailored solutions, enhancing customer satisfaction and retention.
-Oversaw KYC verification processes, ensuring compliance with regulatory requirements and safeguarding client data integrity.
-Facilitated document signing processes using HelloSign, streamlining procedures and enhancing efficiency in client interactions.
-Provided administrative support in organizational tasks, contributing to the smooth functioning of daily operations.

Role as a Quality Analysis (QA) team leader-

-Distributing tasks among team members.
-Checking the daily and week tasks of the team's work.
-Analyzing the team's performance to maximize profit.
-Preparing weekly schedules for the team based on their abilities and the manager's guidance.
- Meeting each week based on their mistakes and appeals raised by different teams.
- Carter the rules and regulations based on the situation and try to resolve the problem based on rising conditions.
- creating the Google sheet with all the possible formula and google doc with detaiks explaion on task and work process.

Customer support manager (Sales) and HR manager

з 01.2020 по 01.2021 (1 рік)
ExpoPromoter group USA, Київ (Wholesale, distribution, imports, and exports)

Confirmation of online registration for exhibitions.
Working with both cold calls (calls to potential customers who are not expecting your call) and hot calls (calls to leads who have expressed interest in your product/service).
Looking for and establishing partnerships with different companies.
Maintaining necessary statistics of successful leads.
Talent Acquisition and Recruitment: Managed end-to-end recruitment, reducing time-to-hire and improving hire quality.

Employee Relations and Engagement: Enhanced employee satisfaction and retention through engagement programs and conflict resolution.
Performance Management: Implemented performance management systems, boosting productivity and fostering a culture of continuous improvement.
Training and Development: Organized training programs, increasing employee skill proficiency.
Compliance and Policy Implementation: Ensured legal compliance by developing and enforcing company policies and conducting regular audits.

Customer service manager

з 02.2018 по 10.2019 (1 рік 8 місяців)
Liveagent.com, Kyiv (IT)

Verifying KYC (Know Your Customer) Documents: Ensuring the authenticity and compliance of client identification documents to meet regulatory standards and company policies.
Handling Live Chat Support via Freshdesk: Managing real-time customer inquiries and providing prompt, accurate solutions through the Freshdesk platform.
Providing Customer Support via Inbound Calls and Emails: Addressing customer queries and issues efficiently through phone calls and email correspondence, ensuring a high level of customer satisfaction.
Creating Documents for Online Signatures Using HelloSign: Preparing and managing digital documents for electronic signatures, streamlining the signing process and ensuring secure transactions.
Assisting with Organizational Matters: Supporting various administrative and organizational tasks to enhance overall team efficiency and effectiveness.

Освіта

National medical university

Medicine, Київ
Вища, з 2017 по 2023 (6 років)

Знання і навички

• Internet User
• MS Office
• Drowning, yoga, jym and history books.
• Jira
• Stress resistance
• Communicability
• Recruitment of management personnel

Знання мов

• Англійська — вільно
• Хінді — вільно
• Українська — середній
• Російська — середній

Додаткова інформація

High Communication Skills.
High Customer Service experience.
High Computer and Internet Skills.
Microsoft Office.
Good Leadership Collaboration & Teamwork.
Ability to Work in a Team.
Hard Working.