Valentyn

Valentyn Karpenko
Waiter/Captain waiter

Contacts:
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Documents:

Seaman's book
STCW
Visa C1/D, B1/B2
Driver license B
Fully vaccinated (booster)

Personal summary:

25+ years of experience in hospitality. I am a hard-working, responsible and positive person who can
work with international guests and teams. I am stress-resistant and flexible, so I can work different
shifts.
I love my job, that's why I've been doing it for about 25 years, 17 of which I've been working for
Carnival Cruise Line.
When I work my main priority is to provide my guests with the best experience possible.
I am ready to learn and share my experience with others.

Education:

Secondary School
1981 - 1989

Professional college
Tailor
1989 - 1991
High school
1991 - 1994

Waiter school
1996

Business college
2004
Upgraded hospitality qualification

Nationality:

Ukrainian

Languages:

English: Upper intermediate
Russian: Fluent
Ukrainian: Fluent

Employment experience:

Privat club Sagittarius 1996 - 1998
Waiter
Responsibilities:
- Providing excellent service to ensure customers satisfaction
- Making menu recommendations, answering questions and sharing additional information with
guests

Privat club Sagittarius 1998 - 2004
Floor manager
Responsibilities:
- Supervise staff
- Train staff to perform allocated roles
- Manage inventory
- Assist customers with any queries or requests
- Investigate all issues on the floor and assist to resolve all mistakes for the management team
and working staff.
- Coordinate with corporate leaders to lead a team for working perfectly.

Carnival Cruise line 2004 - Till now
Team lead server
Responsibilities:
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients
or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Deliver checks and collect bill payments