Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7878545/

Досвід роботи

BSS Software and Application Engineer

з 10.2023 по нині (1 рік 10 місяців)
Digicel Group, Remote (Telecommunications and networking)

• Investigate user problems and needs, identify their source, and determine possible solutions.
• Participate in and leads the development, implementation, installation, and testing of applications/software.
• Provide 3rd level application specific support once application is in production.
• Collaborate with cross functional teams and departments to make appropriate business and application integration decisions.
• Documentation of application specific procedures and processes.
• Support SDLC, Configuration, Change Request and Problem Management operations and guidelines for the department
• Ensure the security patching and daily administration of the systems are carried out.
• ServiceDesk rollout, administration and management across different departments.

Team Lead, QA-QC Coach

з 05.2023 по нині (2 роки 3 місяці)
Insurance Supermarket INC, Remote (Finance, banking, and insurance)

• Lead a team of retention specialist.
• Analyze team call quality and overall performance management.
• Goal creation and plan execution in alignment to the department’s KPIs.
• Create a healthy, inspiring and competitive environment that promotes effective communication and access to resources.
• Delegate tasks accordingly.
• Employee coaching and performance review.
• Data collection & processing
• Listen to and resolve conflicts and issues amongst team members.
• Organize team building activities to improve team synergy.
• Encourage innovation, recognized outstanding performances and rewarded accomplishments.

Senior Retention Specialist

з 07.2022 по 09.2023 (1 рік 2 місяці)
Insurance Supermarket INC, Remote (Finance, banking, and insurance)

• Contacted existing clients with overdue payment or payment issues.
• Assisted clients in resolving issues concerning their existing policies.
• Connecting of customers with legal representatives and professionals at the firm.
• Managed clients’ policies and updating clients with appropriate product knowledge.
• Kept comprehensive records of client policies for administrative purposes.

Insurance qualifier/ Customer support specialist

з 06.2021 по 07.2022 (1 рік 1 місяць)
Insurance Supermarket INC, Miami, Florida, USA (Finance, banking, and insurance)

• Assessing and qualifying clients for insurance products and policies
• Proper documentation of customer details for easy access.
• Connecting of customers with legal representatives and professionals at the firm.
• Created a more efficient way of improving customer feedback and general handling process by 50%
• Providing prospective clients with information about the firm.
• Maintaining positive rapport with existing and potential customers.

Customer Service Agent

з 03.2018 по 03.2020 (2 роки)
Front Desk helpers, Київ (Готельно-ресторанний бізнес)

• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Coordinated and tracked materials movements to and from customers by liaising with drivers.
• Maintained accurate and current customer account data)
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Coordinated and tracked materials movements to and from customers by liaising with drivers.
• Maintained accurate and current customer account data

Online ESL Tutor

з 04.2017 по 04.2019 (2 роки)
Skyeng, Вінниця (Education and science)

• Teach English online via skype to children, young adults and adults from Asia,Russia and other
parts of the world by using lesson flow provided by company
• Have a free conversation in English with my students as they choose.
• Providing feedback to students using positive reinforcement techniques to encourage, motivate,
and build confidence.
• Regularly attain online teachers training to improve class room delivery to students. .

Freight Agent

з 02.2017 по 01.2018 (11 місяців)
Pro Movers, Вінниця (Transportation and logistics)

• managing diaries and organizing meetings and appointments, often controlling access to my
executive
• booking and arranging travel, transport and accommodation
• organizing events and conferences
• reminding the executive of important tasks and deadlines
• typing, compiling and preparing reports, presentations and correspondence
• managing databases and filing systems
• implementing and maintaining procedures/administrative systems

Освіта

Vinnytsya National Memorial Medical University

Medicine and Surgery, Вінниця
Вища, з 2015 по 2021 (6 років)

Додаткова освіта та сертифікати

Alison Online Academy: Fundamentals of Corporate Management

2018

Знання і навички

• MS Office
• Slack
• Technical support
• Work with clients
• Google Workspace
• Google
• Ability to analyze
• Verbal and written communication: English
• Client assessment and analysis
• ITSM
• Coaching
• System administration
• Customer
• Technical support for users

Знання мов

Англійська — вільно

Додаткова інформація

Telegram - @Dave_Dumila