Alina

Аlina Fartushna
Cabin crew
I see the goal and unite everyone to achieve it. I adore people for their
amazing difference. I am always ready to face the fear, because that's the
only way to develop and grow.
For me, communication is life, because during it you can identify a problem
and find the solution.
Mobile, responsible, peart and learn quickly.

www.gainrep.com/profile/alina.fartushnaya

[відкрити контакти](див. вище в блоці «контактна інформація») WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
Customer Support Specialist
Tour operator Join UP! & SkyUp Airlines
SKILLS July, 2021 -

• Consultation of tourists about rules for entering the country
Work in the CRM system
• Assistance in the formation of packages of documents
• Travel Destination Consulting
Work in Microsoft office applications
• Reception and resolution of complaints, problems of tourists
Formation of selections of tours • Sale of additional services
• Coordination of tourists in emergencies
Writing informative texts • Answering to tourists' questions about their bookings
(copywriting) • Conflict resolution

Strong communication skills Tour sales manager
Network of agencies "On vacation" (TA "FlamingoS" FOP Fartushna Yana
Internet and phone sales Viktorivna)
March, 2021 - July, 2021
off-line sales • Reception and processing of applications
• Interaction with clients directly in the office and by phone, identifying the needs of
Work with booking systems of tour the client, creating his tourist portrait.
operators
• Formation of a selection of tours at the request of the tourist
• Working with CRM
Knowledge of travel destinations
• Customer support 24/7 during the tour, advice on all issues
• Acceptance of feedback and wishes at the end of the tour
Knowledge of the rules of entry
• Agency Instagram management
• SMS mailings

Senior Barista
LANGUAGES Coffee house "Flamingo" (FOP Fartushnaya Yana Viktorovna)
January, 2020 - March, 2021
English Russian Ukrainian • Cooking and serving of coffee drinks
• Maintaining cleanliness in the hall
Polish
• Customer service at a high level
• Elimination of conflict situations
• Stock control
• Acceptance of payments, work with the cashier

Hostess
Hotel "Premier Fort Beach"
June, 2019 - September, 2019
 • Meeting guests in the restaurant, placing them at the tables
• Receiving complaints and suggestions from guests, creating a pleasant
atmosphere in the restaurant, guest contact
• Monitoring the work of waiters in the hall, resolving conflicts between staff and
visitors
• Reception and implementation of special orders
• Assistance in organizing birthday parties
• Control over the payment of food packages
• Submission of reports to the reception and to the Department of "Food and
Beverages"
• Support for team spirit in the team

Travel agent
Network of agencies "On vacation" (TA "Bright travel" FOP Motrychuk
Tatyana Voloodimirovna")
August, 2018 - June, 2019

• Calling cold and hot leads
• Interaction with clients directly in the office and by phone, identifying the needs of
the client, creating his tourist portrait.
• Formation of a selection of tours according to tourist requests
• Working with CRM
• Customer support 24/7 during the tour, advice on all issues
• Acceptance of feedback and wishes at the end of the tour
• Management of the agency's Telegram channel
• SMS mailings

EDUCATION

Still studying, Faculty "Hotel-restaurant and tourism business",
specialty "Tourism", 4th year
Kiev National University of Trade and Economics
September, 2018 -

• Organization of tourist support
• Tour package creation technology
• Tour package promotion
• Digital Marketing
• Tour costing process
• Work in CRM and ADS systems
• Basics of tourist psychology
• Principles of operation of hotel and restaurant establishments, their interaction
in the tourism sector

High school
Gymnasium "Troieschyna"
September, 2011 - May, 2018

• Graduated with honors

Secondary education
School №306
September, 2007 - May, 2011