Контактна інформація

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Досвід роботи

Customer Care Specialist Middle

з 08.2024 по нині (1 рік)
IT

Receiving incoming calls, establishing interaction with customers, identifying and correcting errors, actively cooperating with other departments to resolve technical issues, maintaining documentation in CRM systems, full support of drivers and passengers, communicating with drivers on quality control issues, resolving conflicts, passing quality tests, capturing innovations to improve the company's work, responding quickly to critical events and providing urgent support

HR manager

з 06.2023 по 08.2024 (1 рік 2 місяці)
Lucky Industry, Дніпро (Телекомунікації, зв'язок)

Creating a vacancy and job description that is as accessible as possible for a potential candidate
Developing a candidate database on various platforms
Collecting information and conducting the first interview
Recording a candidate for an interview, according to the candidate's logistical principles
Assistance in adaptation to the team

Chat operator

з 02.2022 по 06.2023 (1 рік 4 місяці)
Shadow Lines, Дніпро (Медицина, охорона здоров'я, аптеки)

Preparing employees for work and organizing their time
renting premises for the provision of services
sending out promotional offers to regular customers and creating an advertising campaign on specialized websites to attract new customers
creating communication with customers and selling the company's services
arranging logistics for the service, taking into account all security measures
collecting information after the end of the appointment, both from the employee and the client
retaining clients and discussing conflict situations if necessary, providing quality and timely service

The operator of call-center

з 12.2020 по 11.2021 (11 місяців)
UIA (Ukraine International Airlines), Днепр (Транспорт, логістика)

- consultation of English-speaking and Russian-speaking clients from Europe
- receiving incoming calls
- provision of information on the company's services (conditions for the transportation of animals, inventory, hand luggage, other conditions and behavior in the aircraft cabin)
- documentation of the ticket, boarding pass and insurance
- assistance in booking tickets through the website
- fixing changes (cancellation of flight, change of flight about time and place)
- elimination of problems and complaints regarding foced ticket changes

Customer relations specialist

з 11.2019 по 11.2020 (1 рік)
United Jewish Community of Ukraine, Днепр (Неприбуткові, благодійні та громадські організації)

- the organization provides informational assistance regarding Jewish customs and traditions, the disposition of any Jewish organization or community, etc.
- reception of incoming calls
- informing citizens about upcoming events through outgoing calls
- consultative and phychological support of group members
- assistance in filling out them documentation
- execution of additional duties of the supervisor: business correspondence, tracking and congratulating important persons on upcoming events

Administrator

з 11.2018 по 11.2019 (1 рік)
InstaFood, Днепр (Готельно-ресторанний бізнес)

- consulting about the company's products through incoming calls and tracking applications for outgoing calls
- processing and assistance in placing an order online
- work with electronic sheets, services for providing shares and discounts
- control of the kitchen
- assembly and packaging of orders taking into account all the wishes of customers
- construction of routes for drivers
- recording complains, comments and suggestions from customers
- work withg suppliers
- cash or non-cash settlement
- accounting and inventory of food products (expiry date, appearance, etc.)
- work with the cash register, terminal and relevant documentation
- reporting on the work done

Seller of food products

з 09.2016 по 02.2018 (1 рік 5 місяців)
Сильпо, Fozzy Group / Фоззи Групп, Днепр (Роздрібна торгівля)

Sales of bakery products
- customer service
- assortment consultation
- organization of display of goods
- knowledge of merchandising
- documentation management
- control of expiration dates
- control of compliance with the correctness of the appearance of production
- assortment consultation
- organization of display of food
- knowledge of merchandising
- documentation management
- control of expiration dates
- control of compliance with the correctness of the appearance of production

Manager in the field of providing information and consultation over the phone

з 07.2015 по 01.2016 (6 місяців)
Global Bilgi, Днепр (Телекомунікації, зв'язок)

- reception of incoming calls
- consultative customer support
- conducting telephone sales of services of the cellular operator life
- work with client complaints, transfer of information to relevant departments

Освіта

National Technical University "Polytechnic Dnipro"

Philologist, Днепр
Незакінчена вища, з 2015 по 2018 (3 роки)

Evening form of study,
i defended my diploma, but was unable to pay extra for all subjects

Dnipro Regional Center of Vocational and Technical Education

PC Operator/Cashier Controller, Днепр
Середня спеціальна, з 2012 по 2015 (3 роки)

Diploma with honors,
organizational activity,
Organization of holidays,
Congratulations to important persons,
Coordination and control of students in additional fields of employment

Specialized comprehensive school No. 126 with in-depth study of the French language

Днепр
Середня, з 2003 по 2012 (9 років)

Diploma with honors,
organizational activity,
Congratulations to important persons,
Participation in the Student Council

Додаткова освіта та сертифікати

Delf Frances A1, A2 & B1

3 месяца

Дія. Цифрова освіта

1 день
Сертифікат

Знання і навички

• Здатність до навчання
• Комунікабельна
• Цілеспрямована
• Харизматичність
• Користувач ПК
• Пунктуальність
• Відповідальність
• Ввічливість
• Відкритість
• Контроль роботи персоналу

Знання мов

• Англійська — середній
• Українська — вільно
• Російська — вільно
• Французька — середній

Додаткова інформація

9 years of study with a red diploma at music school No. 9 (vocal and piano),
6 years of professional Ukrainian dances
Leadership qualities:
charismatic, communicative, purposeful, punctual, responsible, sociable
I have a high degree of learning ability.
Experienced PC user.