Євген

WORK EXPERIENCE

07/2021 – currently
YEVHEN
ORYSHCHUK STaaS Storage Administrator EMEA at Kyndryl

• Tier 2 Administration of multiple SAN Storage Arrays and
Fabrics;
• Monitoring and analyzing performance statistics to produce
recommendations for the environment;
• Planning, scheduling and performing proactive maintenance,
including hardware and software upgrades and patch installation.

11/2020 – 07/2021

Customer Service Representative at CITI Bank (IBM Brno)

• Providing B2B IT technical support by determining the root
cause of the issue to employees of one of IBM’s partner companies;
• Handling inbound and outbound calls, emails and chats;
• Working on web-tickets and escalating them to higher support
groups when needed.
CONTACTS
01/2020 – 10/2020
Address:
Category Manager, “Kitchen Profi” Internet Shop,
Chernivtsi, Ukraine /
Kyiv, Ukraine
Brno, Czechia
• Organization of the process of purchasing and supplying
Phone:
tableware from Europe and Asia;
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Formation of an assortment matrix;
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Analysis of the domestic tableware market;
• Control over the terms of execution of orders, ensuring the high
Email:
quality of the supplied products.
[відкрити контакти](див. вище в блоці «контактна інформація») 02/2018 – 09/2019
LinkedIn:
Customer Care Agent, AT&T Brno, Czech Republic
[відкрити контакти](див. вище в блоці «контактна інформація») • Answer incoming support related phone calls as the first line of
hen-oryshchuk/
contact for the company;
• Provide support for all U-VERSE products - TV, phone, internet
• Handle inquiries related to service, coverage, features, devices,
LANGUAGES repair & troubleshooting, billing, service activations and changes;
• Handling orders in CRM (OMS) – changing, amending products;
• Nesting support - coaching and mentoring a group of 6
English – C2 Proficient employees on a peer-to-peer basis, as well as via chat support.
Ukrainian – C2 Native Presenting and explaining various work-related topics and tools in the
training room to a group of 20 people. Taking customer escalations.
Russian – C2 Native • “Floor walking”, “Shadowing” – assisting and supporting newly
colleagues on the floor with advice on complicated cases, giving
Czech – B1 Intermediate general consultations on how to do the job properly.

09/2016 – 10/2017

Customer Service Consultant, Lufthansa InTouch
Brno, Czech Republic
 • Handling of incoming customers’ calls and requests regarding
ticketing procedures: bookings, re-bookings, cancellations etc;
• Supporting several service lines in Ukrainian, Russian and
English: General Reservations, Lufthansa Web support, Online
check-in, Travel Agencies support, “Miles and More” loyalty program;
• Proficient usage of AMADEUS reservation system including its
graphic interfaces – “One-Res”, “Caspar” and “Samba”;
• Reporting miscellaneous bugs of LH.com and miles-and-
more.com in bug tracking system Jira.

09/2010 – 09/2014

Laboratory Assistant and Substitute Lecturer
Foreign Languages Department of Yuriy Fedkovych Chernivtsi
National University, Ukraine

• Supervision and maintenance of computer and laboratory
equipment;
• Consulting work with lecturers and students;
• Substitution lecturing;

10/2007 – 07/2008

Travel Consultant, travel agency “SV TOUR”
Chernivtsi, Ukraine

• Business correspondence with tourist companies and
operators;
• Work with clients and consulting;
• Translation of documents and e-mails;
• Communication with representatives of foreign companies.

TECHNICAL SKILLS

Managing systems CRM, SAN Flash Systems
Reservation systems Amadeus (One-Res)
Quality Assurance Terminology, understanding of SDLS
Bug Tracking Systems Jira
Test Case Management Tools TestRail, ServiceNow, Maximo
Web Basic knowledge of HTML,CSS,protocols
Operating Systems Windows (Microsoft Office), Android

EDUCATION

2001 – 2009

Master of English Language and Literature, 2008, Master of Public
Administration, 2009, Yuriy Fed’kovych Chernivtsi National
University, Ukraine
2014 – 2016

Ph.D. Doctoral student at the faculty of English and American
studies, Masaryk University, Brno

PERSONAL QUALITIES

Analytical mind structure, enthusiasm, diligence, sociability.