Vitaliy

After gaining more than 10 years of experience in management acquired skills of an effective
leader.
Conclusion, confirmed in practice: the strongest result of the team's work is a correct
distribution of tasks within the team, depending on the experience, strong professional qualities
and personality traits of each employee.
Process control while achieving the goal is an effective tool, but it is important to always
remember: you are working with alive people and everyone has their own, unique story.
You can understand every person, not everyone wants to understand.

Vitaliy Volkov
Cell, Viber, Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»), email: [відкрити контакти](див. вище в блоці «контактна інформація»)

CURRICULUM VITAE

 Successful organization of work of bank regional branch, group of regulated departments
 Experience in development of new products with its practical introduction in the market
 Effective management of teams consisting of more than 100 people
 Experience in work in team directed to result achievement
 Practical experience in opening of department «from scratch» with further achievement of
stable growth of financial result

EDUCATION
1999 – 2003: Chernigov State Institute of Economics and Management, financial faculty.
Bachelor.
2003 – 2004: Chernigov State Institute of Economics and Management, financial faculty.
Specialist.

ADDITIONAL SPECIAL EDUCATION AND CERTIFICATES
 Negotiations techniques with the Clients during bank products sale
 Languages: English - Upper Intermediate+

PROFESSIONAL EXPERIENCE
Livegenic.com October 2018 —January 2019
Project Manager
 Company process management:
 step-by-step description of all existing processes in the company
 search for "gaps" in the processes
 optimization of existing procedures
 development of new processes modified for the new needs of the company

OneBox CRM (Web Production), Chernigov (CRM, ERP) January 2018 – September 2018
Project manager, integrator
 Conducting projects on implementatio n / integratio n of CRM system
 Automation of the Customer's business processes
 Integration with third-party systems to increase the profit of the Client's company
 Creation of unique algorithms for automatic actions
 Optimization of the existing procedures of the Client's company
PJSC Insurance Company "VUSO" January 2016 – August 2016
Head of Department of agency sales
 Building "from scratch" efficiently operating agency network
 Organization of sales of insurance products in line with affiliate programs that exist in the
company
 Recruiting and training
 Monitoring products direct competito rs in order to form the best deal on the market
 Organization of communication and maintaining a trusting business relationship with
partners

PJSC «Raiffeisen Bank AVAL» January 2015 – April 2015
Director of First City branch
 General management and ensuring a stable and efficient work of the branch
 Involvement Customers of all bank products
 Organization of sales of products in accordance with affiliate programs that exist in the
bank
 Recruiting and training of the staff
 Monitoring products and services of direct competitors in order to form the best offer on
the market
 Ensuring a high level of the full range of services by employees of the bank branch

PJSC «OTP-Bank» September 2012 – November 2012
Head of sales network control department
 Control of Ukraine-wide network on disbursement of consumer loans
 Daily monitoring of analytic reports for the purpose of assistance to fulfillment of planned
targets
 Providing of high level of services in the frame of disbursement of loans
 Development of cross-sells of accompanying products
 Providing of commercial consulting services for new products/services and sales
techniques
 Organization and introduction of training programs for new products/promotions

PJSCCB «PRAVEX-BANK» November 2009 - October 2011
Head of group of branches
 Coordination of commercial activity of bank departments group
 Providing of high level of services in the frame of department by means of corresponding
target budget monitoring
 Development of cross-sells
 Providing of commercial consulting services for new products/services and sales
techniques
 Organization and introduction of training programs for new products/services for
departments office workers
 Development of mortgage lending program in all departments of regional center

JSCB «PRAVEX-BANK» November 2006 - November 2009
Director of Chernigov regional directorate
 Organization of regional directorate operation
 Management of departments net in Chernigov region
 Opening of new departments
 Introduction of new products and services in accordance with general strategy of Bank
development
 Involvement of the Clients to all bank products
 Staff recruitment and training
 Opening of consumer credits centers
  Cooperation with local authorities

JSCB «PRAVEX-BANK» March 2004 – November 2006
Director of Priluki regional branch
 Opening and putting into operation of JSCB «PRAVEX-BANK» regional branch
 General management and providing of department stable and effective operation
 Involvement of the Clients to all bank products
 Staff recruitment
 Opening of consumer credits centers