Ольга

OLHA
HYRYCH
JUNIOR PROJECT MANAGER / 8+
YEARS OPERATIONS LEADERSHIP
[відкрити контакти](див. вище в блоці «контактна інформація») / @olga_huruch
[відкрити контакти](див. вище в блоці «контактна інформація»)
Linkedin
Kyiv, Ukraine
Open to remote / relocation

Junior Project Manager with 8+ years of leadership experience in operations and team management (up to
20 people). Experienced in stakeholder communication, budgeting, and process optimization. Currently
working on an AI-based CRM project, responsible for project documentation, MVP definition, and user
story mapping. Strong background in Agile methodologies, SDLC, and cross-functional coordination.

EDUCATION TOOLS & TECHNOLOGIES
IT Project Management Course, IAMPM - Project & Product Management: Jira,
Project Manager December 2025 – Confluence, Miro
Present - CRM & Coworking Systems: Pipedrive,
OfficeRnD
Taras Shevchenko National University of
- Design & Prototyping: Figma
Kyiv
Master’s in Healthcare Organization - Office Tools: MS Word, Excel, PowerPoint
Management - 2024 - Research & AI: ChatGPT

Taras Shevchenko National University of
Kyiv
Master’s in Tourism Management - 2018
EXPERIENCE
DECEMBER 2025 Trainee IT Project Manager |”NextStep CRM”
SKILLS - FEBRUARY 2026 (AI-based CRM)
Agile methodologies (Scrum, Kanban)
Waterfall IT Project Planning & Project: AI-powered CRM system designed to
Documentation optimize and automate the sales process
through intelligent lead scoring and next-best-
Software Development Life Cycle (SDLC)
action recommendations.
Management Budget & Risk management Created the Project Charter and defined
Stakeholder communication & client MVP scope and functionality
management Developed a Lean Canvas and identified key
project metrics
Team leadership & performance
Structured the project using a mind map
monitoring and prepared a detailed Project Outline
Backlog management, roadmap planning (admin panel, UI/roles, API access,
Sprint planing, product discovery integrations, tech stack)
Documented project description, modules,
core entities, and application screens
Defined functional and non-functional
requirements (reliability, availability)
SOFT SKILLS Developed prototypes for key user flows
Prepared a User Story Map and defined
Leadership and team management (up
Acceptance Criteria
to 20 people)
Strong organizational, managerial, and
time management skills
Effective communication and negotiation
with stakeholders and clients
High level of responsibility, attention to
detail, and stress resilience
Proactive, results-oriented mindset with
continuous professional development
 EXPERIENCE
FEBRUARY 2020- Unit Director - Creative Quarter
- Project & Product Management: Jira, Confluence, Miro
PRESENT
- CRM & Coworking Systems: Pipedrive, OfficeRnD
Operational Excellence: Organized and
- Design & Prototyping: Figma
ensured the continuous operation of the
- Office Tools: MS Word, Excel, PowerPoint coworking space, improving service
- Research & AI: ChatGPT efficiency and daily operations by ~25%
through process automation and
workflow optimization.
Team Leadership: Led and coordinated
a cross-functional administrative team of
up to 20 people, enhancing overall team
performance and workflow efficiency by
LANGUAGES ~30%.
English - Upper-Intermediate (B2) Vendor & Risk Management: Managed
relationships with landlords, residents,
Ukrainian - Native
and 10+ external contractors (cleaning,
security, IT maintenance, catering);
ensured strict contract compliance and
reduced operational risks/issues by
~20%.
Business Development & ROI:
Conceptualized and organized events,
growing event revenue to an average of
$10,000 per event. Successfully closed
"hot" sales, acquiring 6 long-term B2B
clients (generating ~$95,000+ in stable
annual recurring revenue) and
significantly improving customer
retention.

FEBRUARY 2018- Chief Administrator in ASTARTA BC
JANUARY 2020
Management of the business center and
administrative department – organizing and
supervising staff, scheduling, and
participating in budgeting.
Ensuring proper operation and maintenance
of premises and territory – overseeing
cleaning, security, services, and landscaping
through contractors.
Interaction with tenants and visitors –
monitoring lease compliance and
maintaining high service standards.

APRIL 2017 - Chief Administrator in 101 TOWER BC
JANUARY 2018
Business center and administrative
management – supervising the
administrative department, developing
schedules, and organizing daily operations.
Maintenance and contractor coordination –
ensuring proper upkeep of premises and
territory, managing cleaning, security, and
landscaping services.
Tenant relations and events – interacting
with tenants and visitors, organizing holidays,
decorations, and procurement for the
business center.