Bohdan

Bohdan Zabudskyi
Bila Tserkva
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Work Experience

IT Support Specialist
Hemmersbach GmbH & Co. KG - Wroclaw
February 2022 to Present
1. Remotly Receiving, processing requests from users (ServiceDesk, e-mail, calls)
2. Resolve issues and service request

IT Support Specialist
Novus - Kiev
April 2017 to November 2019
• Maintenance of the company's infrastructure (more than 300 employees: creation, connection, setting
up jobs, work with printing equipment)
• Receiving, processing requests from users (ServiceDesk, e-mail, calls)
• Ensuring information security of the company
• Ensuring the smooth operation of the enterprise's IT infrastructure
• Control of contractors (repair, installation of SCS, etc.)
• Equipment inventory
• Participation in IT development project
• Manage and coordinate EMEA day-to-day Help Desk activities

IT Support Specialist
Zone3000 - Kiev
February 2015 to March 2016
• User training in the operation of IT systems
• Preparation of technical documentation
• Implementation and design of complex IT systems
• Administration and configuration of monitoring of OS servers, databases and applications
• Viewing documents, giving opinions on their completeness and taking the necessary steps to remove
any deficiencies.
• Effectively control the sharing of proprietary and confidential information with customers on general
communication lists.
• Create reports and presentations.
• Record keeping.

Education

Bachelor's Degree in Information Systems
School of Computer Science and Management "Copernicus" - Wrocław, dolnośląskie
October 2018 to Present

DCS / DEC in Information Systems
Szwajcarskie Centrum Edukacji we Wrocławiu - Wrocław, dolnośląskie
October 2018 to December 2019

Skills
• Desktop Support
• IT Support
• Help Desk
• Computer Networking
• Network Support
• Operating Systems
• Software Troubleshooting
• Technical Support

Languages

• English - Fluent
• Russian - Advanced
• Ukrainian - Advanced
• Polish - Advanced