Peter

Kyiv, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)
Peter Damian Ojuolape-Oria [відкрити контакти](див. вище в блоці «контактна інформація»)

Customer Support Representative/Sales Manager

Experience Skills

Science and Math Tutor, Maufest Group of Schools, Ikorodu, Active listening and customer
Lagos State, Nigeria care
September 2016 - October 2018 CRM Adaptability (Native
Provided one-on-one and small group tutoring in science and mathematics, CRM, Zendesk)
adapting explanations to different learning styles
Critical thinking and problem
Simplified concepts into clear, understandable steps to improve student solving
comprehension and confidence
Ability to work in a team
Assisted students with homework, exam preparation, and long-term
Good decision making
understanding of core topics
Ability to work under pressure
Monitored student progress and adjusted teaching approaches to address
knowledge gaps Adaptability and conflict
resolution
Encouraged critical thinking and problem-solving skills through guided
practice and discussion. Effective time management

Basic troubleshooting and
MD Group, Kyiv – Telemarketing Agent issue diagnosis
May 2020 - June 2020
Quick learner of new software
Conducted outbound calls to prospective clients to introduce and promote tools
company products and services
Ability to manage multiple
Engaged leads through structured conversations, identifying needs and customer requests
presenting relevant solutions simultaneously
Addressed objections and handled basic client concerns, escalating more Microsoft Office (Word, Excel,
complex cases when needed PowerPoint)
Maintained accurate call records and updated client information in internal Understanding of customer
systems support KPIs (response time,
Followed up with leads to support conversion and contribute to overall sales satisfaction)
targets

Meridian Pharmacy (Online Store), Kyiv – Support Agent Languages

June 2020 - May 2021
English Native Speaker
Delivered fast, professional support through chat and email, ensuring clear
and empathetic communication.
Ukrainian A1
Escalated complex cases and following up to secure positive outcomes.
Russian A1
Contributed to internal knowledge base by documenting solutions and

sharing best practices.
Yoruba B1

EdHub, Kyiv – Sales Manager
April 2022 - July 2024 French A2

Consulted clients on educational programs, identifying the best fit based on
their goals and experience

Managed the full sales cycle from inbound lead to conversion or
disqualification

Built and maintained client relationships through clear communication and
structured follow-ups

Continuously improved performance through call analysis, feedback, and
implementation of best practices

Account Manager
July 2024 - August 2025

Managed ongoing relationships with clients, ensuring satisfaction and
long-term engagement

Presented and positioned products based on client needs and use cases

Identified opportunities for upselling and cross-selling relevant solutions

Handled client inquiries and concerns, coordinating with internal teams to
ensure timely resolution

Provided tailored recommendations and addressed objections to support
informed client decisions

Bookimed, Kyiv – Sales Manager
August 2025 - February 2026

Consistently met and exceeded monthly sales targets and revenue KPIs

Managed the full sales cycle, from initial contact and needs assessment to
follow-ups and deal closure

Communicated with clients across multiple channels, including phone, chat,
and email

Worked within a CRM system to process inbound leads and maintain
accurate, up-to-date client records

Collaborated closely with the Team Lead and team members to improve
conversion rates and overall sales performance

PeoplePulse, Kyiv – Support Agent
March 2026 - present

Provide real-time chat support to internal teams and managers, assisting
with day-to-day operational requests

Support transaction-related inquiries by monitoring payment activity and
flagging issues when needed

Maintain accurate client information in the CRM to ensure smooth support
workflows

Assist with document checks to help keep client accounts up to date

Manage incoming email requests, ensuring timely and helpful responses

Education

Sacred Heart Catholic College, High School Diploma,
Ijebu-Ode, Ogun State, Nigeria
12-09-2010 - 17-05-2016
Graduated with distinctions in Math, English, Chemistry, Physics, Biology
and Nigerian Civic Knowledge.

Joint Universities Preliminary Examinations Board A-Level,
Lead City University, Ibadan, Oyo State, Nigeria
13-10-2018 - 05-06-2019

The 6-month course was completed according to standards as at the time of
education. I sat the exams and got a total of 14 out of 15 available points. The
grades were as follows: Chemistry - A (5 points) Physics - A (5 points)
Biology - C (3 points) Even though the total points tally is 13, an extra point
is given when all three subjects are passed. Making a total possible tally of
16 and therefore, my total tally of 14.

Kyiv Medical University, Kyiv, Ukraine – first academic year
02-02-2020 - 19-12-2020

Finished the academic year passing every course studied including the
medical courses and extra courses, including preliminary

Ukranian studies.