Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8444837/

Досвід роботи

Customer support representative

з 02.2022 по нині (3 роки 6 місяців)
Aspire Global, Kyiv (IT)

Handled complex customer inquiries with a focus on firstcontact resolution.
Used Salesforce and Freshchat CRM to manage customer
interactions and improve response efficiency.
Assisted managers with escalations, workflow
improvements, and support processes.
Maintained high customer satisfaction scores by
delivering exceptional service.
Provided real-time support to customers via chat and
email, ensuring timely responses.
Assisted in troubleshooting technical and account-related
issues.
Managed multiple chats and inquiries simultaneously
while upholding quality standards.

Moderator

з 05.2021 по 11.2024 (3 роки 6 місяців)
Ubisoft, Remote (IT)

Monitored online communities, ensuring adherence to
platform guidelines.
Collaborated with community managers to handle user
inquiries and maintain engagement.
Managed and resolved escalations while maintaining a
positive community environment.
Oversaw multi-platform moderation and customer
interactions

Знання мов

Англійська — вільно