Дмитро

Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8522960

Досвід роботи

Fullstack developer

з 08.2022 по нині (1 рік 8 місяців)
YourItSoft, Тернопіль (IT)

Projects:
1. Contact Center: CRM system for call processing, analysis and reporting
Responsibilities:
Development of new reports based on the analysis of incoming/outgoing
calls and client inquiries, including the processing of data from existing
reports.
Developed a flexible role management system in the application, which
allows for adding, editing, and deleting user roles. Implemented an access
control feature that enables the customization of data visibility and
accessibility within the application based on assigned roles
Developed a web page for mass messaging to clients across various social
networks through our internal service. Executed backend development and
optimized the REST API for efficient message dispatch
Improved and developed call routing, including the creation of new features
such as automatic data reading, registering new requests using interactive
phone keypad inputs, and playback of audio and text messages through an
IVR (Interactive Voice Response) menu.
Developed a fully customizable adaptive work schedule in the application
for automatically configuring call routing during non-working and working
hours, as well as other program settings based on this data.
Developed functionality for automatic client identification during calls and
automatic filling of client inquiries with client data, which significantly
improved customer service processes, increasing efficiency by 50%
I developed a Viber bot for submitting electricity consumption readings
through the Viber platform, providing users with a convenient way tosubmit and view their readings, thereby reducing the workload on our
customer support services.
I have developed language versatility for the program, supporting both
Ukrainian and English languages, providing users with the option to choose
their preferred language.
TypeScript, React, Material UI, Styled Components, Nest.js, REST API, PostgreSQL,
TypeOrm
2. CRM system for calculating and billing solar
energy generation
Responsibilities:
Maintaining existing code, identifying and fixing bugs. Refactoring and
optimizing the code.
Developing widgets and components for displaying and managing data
related to solar energy production.
Integrating the frontend with server-side API to facilitate data exchange.
Developing and maintaining server logic using NestJs, Typeorm, TypeScript.
Implementing RESTful APIs to process requests from the frontend, including
calculations, billing, and data management.
Updated technical documentation to reflect changes in the code.
TypeScript, React, Material UI, Styled Components, Nest.js, REST API, PostgreSQL,
TypeOrm

Освіта

Ternopil specialized school of I-III degrees No. 5 with in-depth study of foreign languages

Тернопіль
Середня, з 2013 по 2020 (7 років)

Знання і навички

Знання мов

• Англійська — середній
• Українська — вільно