Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8525282/

Досвід роботи

Dispatcher

з 08.2025 по нині (6 місяців)
Pro Appliance Repair, Дистанційно (Послуги для населення та бізнесу)

• Scheduled and coordinated daily appliance repair jobs for service technicians.
• Managed customer communications via phone, email, and chat platforms to resolve service issues.
• Logged service requests and updates into Kickserve CRM and tracked status changes in real-time.
• Followed up with customers post-service to ensure issue resolution and satisfaction

Dispatcher

з 11.2022 по 07.2025 (2 роки 9 місяців)
“Home alliance” LLC, Van Nuys, CA, Дистанційно (Послуги для населення та бізнесу)

• Scheduled and coordinated daily appliance repair jobs for multiple service technicians.
• Managed customer communications via phone, email, and chat platforms to resolve service issues.
• Partnered with call center to handle high-volume requests and ensure smooth field operations.
• Logged service requests and updates into Kickserve CRM and tracked status changes in real-time.
• Followed up with customers post-service to ensure issue resolution and satisfaction

Port agent

з 10.2010 по 03.2022 (11 років 6 місяців)
M.T.C. Triera Ltd, Маріуполь (Транспорт, логістика)

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.
• Handled logistics, regulatory compliance, and documentation with port authorities.
• Maintained communication with shipowners, port officials, and service providers.
• Assisted with crew management and supply logistics.

Port agent

з 11.2003 по 10.2010 (7 років)
Azov-Chart Holding Ltd, Маріуполь (Транспорт, логістика)

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.
• Handled logistics, regulatory compliance, and documentation with port authorities.
• Maintained communication with shipowners, port officials, and service providers.
• Assisted with crew management and supply logistics.

Secretary – Translator

з 03.2003 по 05.2003 (3 місяці)
SHOKK Maritime Agency, Маріуполь (Транспорт, логістика)

• Managed correspondence with shipowners and organized fleet personnel documents

English teacher

з 02.2001 по 08.2002 (1 рік 7 місяців)
Secondary School №29, Маріуполь (Освіта, наука)

• Taught English to school-aged children following national curriculum standards

Освіта

V.N. Karazin Kharkiv National University

Foreign Languages Dept, Харків
Вища, з 1994 по 1999 (5 років)

V.N. Karazin Kharkiv National University, Ukraine
Specialist Degree – Foreign Languages Dept. (1999)
Translator-Consultant, English & French Teacher

Знання мов

• Англійська — просунутий
• Українська — вільно

Додаткова інформація

confident PC user;
Appliance Repair Job Dispatching
Technical Scheduling & Coordination
CRM Systems (Kickserve, RingCentral)
Phone, Email & Chat Support
Customer Complaint Resolution
Remote Communication Tools
Documentation & Data Entry
Team Collaboration & Time Management