Контактна інформація

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Досвід роботи

International Patient Coordinator

з 09.2017 по нині (9 років)
China Healthcare, Інші країни (Медицина, охорона здоров'я, аптеки)

Key Responsibilities:

— Managing international patient cases throughout the entire journey, from the initial consultation and collection of medical records to organizing the patient’s arrival and treatment at the hospital
— Reviewing medical inquiries, identifying patients’ needs, and preparing preliminary information on available diagnostic, treatment, and rehabilitation options
— Developing individualized medical programs and preliminary examination and treatment plans in cooperation with hospitals and relevant medical specialists
— Communicating with physicians, medical coordinators, and hospital administrators regarding patient admission, diagnostic procedures, and treatment arrangements
— Providing written and oral medical interpretation and translation services for physicians and patients, including the translation of medical reports, test results, and other clinical documentation
— Coordinating organizational matters related to patients’ travel preparation, document submission, program approval, and ongoing support
— Preparing professional responses to medical inquiries from patients and business partners
— Managing the team, including task allocation, performance monitoring, resolution of operational issues, and improvement of internal workflows
— Developing and implementing standard operating procedures, templates, and knowledge bases to standardize inquiry processing and reduce reliance on manual management
— Developing growth strategies for international medical tourism and patient support projects
— Managing and developing social media channels for healthcare projects, including the preparation of expert content, short-form video scripts, and informational materials
— Building and maintaining partnerships with international hospitals and healthcare organizations

Освіта

Dnipro State Medical University

Faculty of General Medicine, Дніпро
Вища, з 1992 по 1999 (7 років)

Додаткова освіта та сертифікати

Time management

2022, 3 months

Знання мов

• Українська — вільно
• Англійська — середній
• Китайська — вільно

Додаткова інформація

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