Александр

Alexandr Diachenko
23.09.1988
City: Odessa

Contacts
phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
email: [відкрити контакти](див. вище в блоці «контактна інформація»)
telegram: @codenameray

I am a reliable and dependable, dynamic and passionate person with 5 years of experience in Community and Support Service: communicating with the project audience, informing and educating them, maintaining a friendly atmosphere in the community and creating a positive image of the project. I have the ability to build strong relationships with all colleagues and clients, motivate and support them. I have a high level of drive, dedication and now I am looking for a suitable position where I can use my knowledge and skills to add value to the organization.

Skills:
Technical support, customer support, customer care, problem-solving skills, Zendesk, HelpDesk, Confluence, Jira, advertising in social networks, copywriting, good communication skills, English - Upper Intermediate.

Work Experience

Social media manager - MS TRADE Terminal
Feb 2020 – May 2022
- Promotion of the project in social networks
- Formation and development of the community
- Creation and maintenance of a positive image and recognition of the project
- Collecting information and receiving feedback from the target audience
- Spreading information and content about the project through all available communication channels (Twitter, Telegram, Discord)

Community manager – Robosoft Industries
Aug 2017 – Jul 2019
- Chat administration and maintenance
- Tech. support in Zendesk
- Mail correspondence with customers
- Customer support

Manager, Deputy director – Advertising agency “VMESTE”
2014 – 2017
- Work with clients and contractors
- Receiving and maintaining an order at all stages of production
- Accounting, budgeting
- Purchasing supplies to the office
- On-site production visits
- Involvement in hiring and training of new personnel

Purchasing Manager, Administrator – Printing house “New Media”
2012 – 2014
- Formation and sending applications for the purchase to suppliers
- Reporting, monitoring and ensuring the timely supply of materials
- Daily reconciliation of shipped products for the previous day

Education:

Odesa National Maritime Academy
Faculty of Navigation
2005-2008

Odesa I.I.Mechnikov National University
Faculty of Journalism, Advertising and Publishing
2010-2016

Professional Courses:

Computer Academy "STEP"
Faculty of Computer Graphics and Design
2015-2016