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Досвід роботи

Marketing Automation Analyst / Make.com, Zapier expert

з 10.2022 по нині (1 рік 8 місяців)
Oldetymefloor, LA, USA (Будівництво, архітектура, дизайн інтер'єру)

Marketing Automation Analyst

Responsibilities:

-Design, configure and maintain the marketing automation system to power targeted and personalized communications

-Maintain and support integrations with Salesforce.com, Adobe Experience Manager, Adobe Analytics, Adobe Test & Target, Data Warehouse, and RESTful API services

-Collaborate with other groups (Marketing, Customer Service, Operations, Product, Data Science, & Development) to successfully implement and realize cross-functional projects such as ABM, CX, Attribution, Personalization, and Targeting

-Translate business needs to technical specifications, understand the underlying technical layer from a business systems analyst perspective

-Create automations using Zapier / Make.com

-Develop and maintain marketing automation platform technical documentation

-Work with the Business Applications team related to the CRM integration and the next-generation marketing analytics infrastructure

-Recommend and implement audience segmentation strategies that incorporate available demographic and behavioral criteria from multiple sources within the marketing data ecosystem for efficient design and response

-Drive marketing infrastructure and customization of the marketing automation platform
-Troubleshoot CRM errors, design and implement long-term solutions in accordance with existing requirements/structure

Marketing Automation Analyst Responsibilities:
-Design, configure and maintain the marketing automation system to power targeted and personalized communications
-Maintain and support integrations with Salesforce.com, Adobe Experience Manager, Adobe Analytics, Adobe Test & Target, Data Warehouse, and RESTful API services
-Collaborate with other groups (Marketing, Customer Service, Operations, Product, Data Science, & Development) to successfully implement and realize cross-functional projects such as ABM, CX, Attribution, Personalization, and Targeting
-Translate business needs to technical specifications, and understand the underlying technical layer from a business systems analyst perspective
-Create automation using Zapier / Make.com
-Develop and maintain marketing automation platform technical documentation
-Work with the Business Applications team related to the CRM integration and the next-generation marketing analytics infrastructure -Recommend and implement audience segmentation strategies that incorporate available demographic and behavioral criteria from multiple sources within the marketing data ecosystem for efficient design and response
-Drive marketing infrastructure and customization of the marketing automation platform including scoring, multi-touch drip nurture and broadcast emails, profiling, segmentation, workflows, and ROI reporting
-Troubleshoot CRM errors, design and implement long-term solutions in accordance with existing requirements/structure

Application administrator ( Business Process Automation Specialist )

з 10.2021 по нині (2 роки 8 місяців)
Bulls Media Worldgroup, Київ (IT)

The position is responsible for the overall integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups. Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency. Monitoring and updating configuration of tools and systems according to changes in business needs
Work with the development team to create integrations between applications and platforms.
Investigate any bugs or issues with any of the systems that are being used
Work with business owners to understand system needs and requirements
Communicate with vendors supports for any improvements/ bugs resolution
Maintains system documentation Interacts with users and evaluates vendor products
Provides advice and training to end-users
Troubleshoot, and resolve any reported problems
Enable best practices
Process automation using low code no code tools ( Integromat and built in Monday / Freshdesk / Slack automations )
Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Skills: Automation · monday.com · Microsoft Power BI · Business Analysis · Integration

Senior Information Technology Specialist

з 07.2021 по 10.2021 (3 місяці)
Boehringer Ingelheim, Київ (Medicine, pharmacy)

End to end responsibility for the execution of the IT Infrastructure topics at regional level within the Global IT Infrastructure function. This includes regional responsibility for the project management and technology rollout, ensuring high global alignment with defined standards and IT/ITIL processes, improving security and compliance level, as well as achieving operational stability with defined SLA/KPI.
This role involves a lot of communication and coordination with regional and global colleagues from all levels in a virtual environment and requires driving and lead external partners/vendors for service delivery.
Local business interface with additional responsibilities such as local System Lead and IPO delegate.

Accountable in the execution of the activities at the local/regional level:
• IMAC/R activities for Servers, Network Devices and Local Computer Room.
• Administer the Local Indispensable Infrastructure.
• Manage local service of global services provided
• Ensure Global SOPs, working instructions and guidelines are executed compliant.
• Inventory Management for Servers and Back-office devices.

Information technology specialist

з 10.2018 по 06.2021 (2 роки 8 місяців)
Roche, Київ (Medicine, pharmacy)

Responsible for local sites in sub-region CCE (Belarus, Georgia, Turkmenistan, Azerbaijan backup person for Ukraine and Kazakhstan).
Ordering of equipment, negotiation with the suppliers, implementing global IT policies and procedures on sites due to the company's needs and standards.
Supporting and managing digital / IT projects and features implementation.
Collaborating in international squads / teams.
Providing support and filling site content for official corporate web site: Roche.ua and Google+ corporate community Roche Ukraine
Adoption services collaboration - Delivering on-site training and web-trainings (online) for the employees.
Taking part and providing support for visitors (both online and offline) of different international exhibitions, scientific conferences and corporate events, team workshops etc. Connecting and managing audio, video, projection, translation and presentation equipment using ZOOM / Skype / CISCO - WebEx / Microsoft Teams / Google Meet platforms

Senior Technical Support Specialist

з 09.2008 по 06.2016 (7 років 9 місяців)
Navionika LLC, Київ (Wholesale, distribution, imports, and exports)

Provided support for users and customers of Garmin, Lowrance, Ctek electronics. Provided maintenance and upgrade for products of these brands : software and hardware renovation and service , counseling customers and installation of new navigation and sonar equipmentProvided support for users and customers of Garmin, Lowrance, Ctek electronics. Provided maintenance and upgrade for products of these brands : software and hardware renovation and service , counseling customers and installation of new navigation and sonar equipment
Skills: Hardware · Technical Support · Troubleshooting · Process Improvement

Освіта

Академія Муніципального Управління

Faculty of Automation and computer integrated technologies, Київ
Вища, з 2004 по 2007 (3 роки)

Диплом специалиста по инженерной специальности

Додаткова освіта та сертифікати

Дія. Цифрова освіта

1 день
Сертифікат

Знання мов

Англійська — просунутий