Валерія

VALERIIA HERASYMENKO
SUMY, UKRAINE [відкрити контакти](див. вище в блоці «контактна інформація»)

DETAILS PROFILE
Sumy Customer-focused professional experienced in managing complex client journeys,
Ukraine consultative communication, and high-volume service coordination. Proven ability
[відкрити контакти](див. вище в блоці «контактна інформація») to explain technical solutions, handle financial discussions, and collaborate
[відкрити контакти](див. вище в блоці «контактна інформація») with third-party providers to ensure seamless customer experience. Proactive,
detail-oriented, and accountable, with strong relationship-building skills and ownership
Date of birth
of client outcomes. Fast learner who quickly adapts to new domains and thrives in
25.03.2001
dynamic, client-facing environments.

SKILLS
EMPLOYMENT HISTORY
Client communication
Dental Office Administrator at R&A Dentistry, Calgary, Canada
Accountability
Feb 2024 — Feb 2026
Fast Learner - Managed and optimized scheduling for a high-volume practice with 10 operatories,
Proactive Problem-Solving balancing capacity, complex treatment timelines, and client availability in a fast-paced
environment.
Adaptability
- Conducted consultative client interactions: reviewed recommended treatment plans,
Team Collaboration explained findings using radiographs, and guided patients through next steps and
Customer-Focused Mindset prioritization.

- Translated technical recommendations into clear, client-friendly explanations,
LANGUAGES supporting informed decision-making and improving acceptance of proposed services.
English - Verified and coordinated private, employer-based, and government insurance
coverage; explained payment structures and managed expectations regarding
Ukrainian
out-of-pocket costs.
Russian - Prepared cost estimates, monitored insurance approvals, and followed up on
outstanding claims to ensure timely service completion and account health.

- Managed client balances, structured payment plans, and resolved billing discrepancies
through coordination with patients and insurance providers.

- Proactively optimized schedules by consolidating multiple services, reallocating
capacity, and managing last-minute changes to maximize operational efficiency.

- Maintained high-volume communication via phone, email, and messaging, handling
consultations, follow-ups, and conflict resolution while preserving strong client
relationships.

- Collaborated with internal teams and contributed process improvement ideas to
enhance workflow efficiency in a high-demand environment.

- Quickly ramped up in a complex domain with no prior clinical background, becoming
fully independent in consultative, operational, and financial client management.

Hostess at Barcelona Tavern, Calgary, Canada
Apr 2023 — Feb 2024
- Managed reservations, walk-ins, and waitlists while ensuring optimal seating flow in a
fast-paced environment.
- Provided high-volume customer communication in person and over the phone,
maintaining a welcoming and professional experience.

- Balanced multiple priorities simultaneously, including guest coordination, table
management, and real-time adjustments during peak hours.

- Collaborated closely with servers and management, assisting with operational needs
and supporting overall service efficiency.

- Resolved guest inquiries and handled requests while maintaining smooth
front-of-house operations.

Hostess at Denny`s, Calgary, Canada
Jun 2023 — Feb 2024
- Handled high-volume phone communication, including reservations, takeout orders,
and pickup coordination.

- Managed guest seating during peak hours, maintaining efficient table turnover in a
fast-paced environment.

- Worked primarily during the busiest shifts, balancing multiple priorities under
pressure.

- Coordinated with servers and management to support smooth front-of-house
operations and guest experience.

- Addressed guest inquiries and adapted quickly to real-time operational changes.

EDUCATION

Master`s Degree, Sumy State University, Sumy, Ukraine
Sept 2022 — Dec 2023
Master`s Degree in Economic Cybernetics. Coursework included data analysis, economic
modeling, and business analytics.

Bachelor’s Degree, Sumy State University, Sumy, Ukraine
Sept 2018 — May 2022
Bachelor’s Degree in Economic Cybernetics. Coursework included economics, statistics,
and business analytics.