Наталія

Paliienko Nataliia
Date of birth : 06.11.1986

Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Profile
I am an active, purposeful person with high level of responsibility. Keen to learn/adapt fast and
open to every new opportunity and growth. Passion for various food gastronomy/travelling and
new knowledges. I have strong leadership and organizational skills. Easy going with different kind’s
personalities and in finding compromises for achieving one main goal. Decency and honesty are
my top priorities in any kind of relations. Adore creative and varied scope of works.

Work Experience

Chief Operations Officer
03/2021 – today
DO & CO KYIV (airline catering, retail)
Leading and improving affiance and efficiency levels of core unit’s departments
(production, purchasing, cutlery & equipment setup, dispatch and transport), improving of
all indicators related to operations and expenses (food cost, labor cost, meals pre working
hours, utilities consuming, customer satisfaction, reasonable consumption of good and
sources), work with food quality and presentation, chefs qualification, professionalism and
sense of DO & CO level taste.
Work with cash flow and P&L reports, food cost, labor costs and other expenses
optimization, staff planning, production volumes planning, equipment purchasing, food &
safety audits, menu creation and adaptation for each customer’s request, private jets
operation. Patience, persistence and diplomacy in all levels of cooperation.

Deputy Restaurant Director
03/2020 – 03/2021
La Famiglia, Premium Italian restaurant Vino e Cucina

Guests relations and retention extension, marketing support and strategy implementation,
restaurant delivery telegram application and site development, delivery branch budgeting
and operating for lockdowns period, leading and controlling the results, banquet and
private dinning trends setting and selling, floristic decoration, photo shootings, purchase
(cutlery, china, textile, equipment, decoration) budgeting & organization, private events of
Vino e Cucina management, HACCP and food safety rules maintaining, audits checks.

Chief Operations Officer
(acting GM)
08/2017 – 03/2020
La Famiglia Catering (luxury event catering services and hospitals/canteen catering)
Set event catering team for new catering player on Ukrainian market. Build a transparent
company structure and relevant internal documents flow standards. Raise company’s
awareness and level of food quality and provided services. Create a menu base. Catering
raised from 15 employees to 40, turn over average level up on 80%, and took over 20%
of the catering market in Ukraine.
Reporting to company owner directly, with cost planning, staff planning, production
volumes forecasting, customers relationships, menu and services presentation, menu
creative, furniture and equipment purchase process, P&L reports, cash flow reports. Full
event planning and managing up to 2000 guests. Cooperation with 12 chain restaurants
for food/staff/drinks support, leading own production and storage unit. Creativeness and
ability of taking fast decisions in stressful situations, high level of stress resistance,
decision making and taking responsibility.

Project manager and Restaurant Director
06/2013 – 08/2017
DO & CO KYIV (restaurants in airport Boryspil and Ocean Plaza shopping mall)
Opening and leading 3 pop up Henry cafes and 1 restaurant in Boryspil airport (Kyiv) with
international team. Recruitment staff, F&B, safety & quality, furniture import, decoration
issues, technical coordination with airport representatives, legal support, software and
hardware solutions, marketing materials, all operation questions for 24/7 work onsite. All
units were showing a high level of performance and sales.
Managing to startup the project under stress and huge limitation of time, first 2 spots
were opened in three weeks. Leading a team of about 60 young unexperienced
employees. Maintain the high level of European quality, service and hospitality. Flexibility,
endurance, knowledge in all spares of restaurant business processes, reporting to head
office.
Opening from screech buffet style service restaurant Henry in Ocean Plaza. Location,
design, build up works, menu, staff, equipment, china, furniture, all project
documentation, and marketing strategy.

Crew control and project manager assistant
05/2012 – 06/2013
DO & CO KYIV (EURO 2012)
Support with staff freelance provision (service, chefs), purchase and services,
transportation supervision for whole team of 500 people, uniform issues in Kyiv for
Austrian management to run the biggest European Football event smoothly.
Work under stress, fast in decision making and results achieve.

Education
Kyiv National University of Taras Shevchenko, Institute of International Relationships

2004 – 2010

Specialty: international Information
Qualification: international information analyst
Master's degree/bachelor's degree: Master’s degree

Language skills & Computer literacy
English language - advanced
German - basic
Ukrainian – native
Computer literacy: yes. Microsoft Tools, Excel, CRM.

Personal qualities
purposeful
ambitious
honest
achiever
effective
stress resistant
emotional
sensitive to failures, but appreciate an experience from them

Interests & Extra Information
sport
languages
travelling
F&B industry
marketing
politics