Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9109950/

Досвід роботи

Quality controller

з 09.2022 по 07.2025 (2 роки 11 місяців)
PIN-UP, Remote (IT)

Elevated chat and call agent performance by 15% through targeted feedback and training.

Boosted customer satisfaction by providing feedback to chat agents through live meetings.

Expert in testing chat and call sentiment for quality assurance.

Ensured quality and inclusivity across the company by recognizing multi-language support needs.

VIP Manager

з 06.2020 по 08.2022 (2 роки 3 місяці)
PIN-UP, Remote (IT)

Delivered premium, personalised service to high-value clientele, maintaining discretion and professionalism.

Expertise in relationship building and swift issue resolution.

Directly contributed to VIP client retention in a regulated environment.

Provided high-level customer support in a fast-paced, regulated environment.

Customer support representative

з 09.2019 по 06.2020 (10 місяців)
PIN-UP, Kyiv (IT)

Handling customer inquiries via chat, and giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Освіта

Kalyani University

Biology, india
Вища, з 2017 по 2020 (3 роки)

Знання і навички

• Attentiveness
• Handling objections
• Management of CRM
• Active sales
• Communicability
• Honesty
• Discipline
• Fast typing
• MS Excel
• Conflict-free
• Punctuality
• Adaptability
• Competent oral and written language
• Goodwill
• Customer orientation
• Persistence
• High working capacity
• Technical support for users

Знання мов

• Англійська — вільно
• Хінді — вільно