Олександра

OLEKSANDRA DOVMATIUK
I am so proud to be a Ukrainian girl!
We all want one thing right now. To win the war, to destroy the country-terrorist, and to build the
strongest, most beautiful country in the world.
Working and self-developing in the sphere where I have years of experience are so little I can do for
my country.

PERSONAL WORK EXPERIENCE
Name
Oleksandra Dovmatiuk
Address Jul 2019 - Present Senior Customer Support Representative
Kyiv Appflame (appflame.com), Kyiv, Ukraine
Phone number Responsibilities:
[відкрити контакти](див. вище в блоці «контактна інформація»). Analyze new user questions, issues, and concerns;
Email 2. Collect user feedback on the product and feature rollouts;
[відкрити контакти](див. вище в блоці «контактна інформація»)
3. Investigate user issues and work closely with the Development
Gender team to resolve them;
Female
4. Control the quality of support responses and moderation;
Nationality
Ukrainian 5. Help to create the best user experience and the most smooth
Marital status workflow for the team.
Single 6. Answer customer support chats and tickets via Zendesk.
7. Create a schedule for the whole team.
LANGUAGES
Oct 2017 - Jul 2019 Customer Support Representative
English Helpware (helpware.io), Kyiv, Ukraine
Ukrainian
Responsibilities:
1. Answer customer support tickets promptly via
Zendesk/Helpshift;
2. Maintain a high CSAT score;
3. Create and maintain bug reports.

Sep 2016 - Aug 2017 Account Manager
Ukrainian Digital Agency (it-is.agency/uk/), Kyiv, Ukraine
Responsibilities:
1. Offer a first‑class service to both potential and existing
customers;
2. Maintain accurate reference documentation for internal
management;
3. Attend trade shows, exhibitions, and events;
4. Provide weekly metric reports to the client in line with KPIs;
5. Manage a portfolio of over 20 clients;
6. Work closely with creative teams, copywriters, printers & other
3rd party suppliers.

Mar 2016 - Jun 2016 Junior Recruiter
International financial company “PrimoCollect”
(primocollect.com.ua/), Kyiv, Ukraine
Responsibilities:
1. Design and maintain job postings on various social media sites
and websites with various tools;
2. Coordinate with the hiring manager and participate in the
interviewing panel;
3. Analyze various job applications and filter candidates through
telephonic or one on one interviews;
4. Communicate results to the candidate and the organization for
all selections;
5. Assist in recruiting staff members and members on a contract
basis across the organization.
 EDUCATION AND QUALIFICATIONS

Sep 2016 - Apr 2018 Master’s degree “Marketing management”
Kyiv National Economic University named after Vadym
Hetman, Kyiv, Ukraine
Marketing Faculty.

Sep 2012 - Jun 2016 Bachelor’s degree
Kyiv National Economic University named after Vadym
Hetman, Kyiv, Ukraine
Marketing Faculty

SKILLS

Complaint Resolution

Effective Communication

Patience & Empathy
Ability to Keep Calm in
Stressful Situations