Yana

YANA DOTSENKO
Wroclaw

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

https://www.linkedin.com
/in/yana-dosenko-29085b3a3

PROFESSIONAL Strategic Commercial Leader with over 10 years of international experience in travel and hospitality,
SUMMARY specializing in global hotel contracting, supplier strategy, pricing optimization, and revenue growth.
Proven expertise in building and leading high-performing supplier portfolios across Europe and the
Caribbean. Strong track record in negotiating high-value agreements, driving margin improvement, and
expanding destination coverage in competitive markets. Recognized for combining analytical decision-
making with long-term partnership development to achieve sustainable commercial success.
CORE LEADERSHIP COMPETENCIES
• Global Contracting Strategy & Supplier Portfolio Management
• Executive-Level Negotiations with International Hotel Chains
• Pricing Governance & Margin Optimization
• Revenue Growth & Commercial Performance Ownership
• Destination Expansion & Market Penetration Strategy
• Cross-Functional Leadership (Sales, Marketing, Operations, IT)
• Risk Management & Contract Compliance
• Advanced Data Analysis & Financial Reporting (Excel)
• API & System Integrations (Amadeus, Juniper, XML Connectivity)

WORK HISTORY COMMERCIAL MANAGER, 11/2022 - current
Join UP! Poland, Wroclaw, Poland
Managed relationships with international DMCs, hotel chains, and airlines, ensuring strong
partnerships and optimal agreements.
Conducted negotiations with partners, acquired new partners, and maintained long-term
relationships with existing ones.
Lead end-to-end contracting strategy across key international destinations including Spain,
Portugal, Croatia, Albania, Dominican Republic, Mexico, and Caribbean markets.
Drive direct negotiations with international hotel chains and strategic suppliers securing
competitive commercial conditions
Define sourcing strategies aligned with revenue targets and long-term portfolio growth
Oversee pricing structures to ensure competitiveness and sustainable margin performance
Monitor supplier KPIs, performance metrics, and contract compliance
Support new destination launches through strategic supplier acquisition and relationship
development
Collaborate with executive stakeholders to align contracting strategy with corporate growth
objectives

CUSTOMER SUPPORT AGENT, 05/2021 - 10/2022
Qatar Airways, Wroclaw, Poland
• Provided 24/7 customer support for international passengers via phone and email.
• Managed flight reservations, reissues, refunds, schedule changes, and disruptions using Amadeus
GDS.
• Acted as an escalation point for complex cases and time-sensitive issues.
• Coordinated with internal operational and technical teams to resolve booking and system problems.
• Ensured high service standards in a fast-paced, high-pressure environment.
• Reservations & Operations Support Manager

PRODUCT MANAGER, 01/2017 - 01/2021
Travel Professional Group (TPG), Kiev, Ukraine
• Developed and managed international destinations in cooperation with DMCs, hotels, and
transport companies
• Key destinations: Albania, Dominican Republic, Mexico, Slovakia, Slovenia
• Built and maintained long-term partnerships with DMCs and accommodation providers
• Negotiated competitive hotel rates, special offers, and exclusive conditions
• Cooperated with marketing teams on destination promotion and market activities
• Monitored market trends and adapted products to demand and seasonality

RESERVATION MANAGER, 01/2015 - 01/2017
Travel Professional Group (TPG), Kiev, Ukraine
• Managed reservations and operational communication with international DMCs
• Calculated and customized individual travel packages
• Booked hotels and airline tickets (Turkish Airlines, Qatar Airways, Lufthansa, etc.)
• Issued invoices and handled rebookings and operational issues
• Supported travel agents with complex booking cases

RESERVATION MANAGER, 10/2012 - 03/2014
More Tours, Kremenchuch, Ukraine
• Consulted clients and created tailored travel solutions
• Booked tours, hotels, and airline tickets
• Provided visa assistance and full travel support
• Built long-term client relationships
• Monitored competitor activities for benchmarking hotel services and pricing strategy.
• Maintained excellent communication with guests prior to arrival for smooth check-in process.
• Addressed customer complaints, resulting in increased loyalty and repeat bookings.

LANGUAGES English — Fluent
Ukrainian — Native
Polish — Beginner (actively learning)
Italian — Elementary

SKILLS • Amadeus (GDS) • Reservation & back-office systems
• SAMO • MS Excel
• 1C • MS World
• Jira
• ZenDesk

EDUCATION
Kharkiv National 06/2012 Master's Degree:
Pedagogical
University,