Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9178334/

Досвід роботи

Support manager

з 10.2025 по 12.2025 (3 місяці)
Helpware, Дистанційно (IT)

Provided written assistance to user inquiries in a fast-paced environment.

Пауза в карʼєрі

з 01.2020 по 09.2025 (5 років 9 місяців)
Робота над власним проєктом

Customer support representative

з 08.2018 по 12.2019 (1 рік 5 місяців)
ZoomSupport, Дистанційно (IT)

Worked as a technical support representative, providing assistance to customers via inbound and outbound calls and remote access tools. Diagnosed and resolved computer-related issues, including operating system support (Windows, macOS, iOS), application troubleshooting, peripheral setup, and internet connectivity guidance. All customer communication was conducted in English.

Освіта

West Ukrainian National University

International Economics, Тернопіль
Вища, з 2015 по 2019 (4 роки)

Знання і навички

• Desire to learn and develop
• Empathic
• Ability to quickly learn new information

Знання мов

Англійська — вище середнього

Додаткова інформація

I have 1,5 years of experience in supporting computer users via voice calls and direct remote access - troubleshooting issues of any kinds with a little bit of research on the matter. Also I have 2 months of experience in resolving tickets of different levels of complexity.
I'm looking for an interesting project to work on - either in a support role or in any task I can learn. A competitive salary is a must but hugely depends on work specificity.
Please message me on Telegram - https://t.me/pakinson