Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9196668/

Досвід роботи

Call center operator English

з 02.2023 по 01.2024 (11 місяців)
Hermes Logistics, Remote (Transportation and logistics)

Dispatcher
Hermes Logistics, Remote (Transportation and logistics), from 02.2024 to 04.2024 (2 months)

Responsibilities:

1. Dispatching and Routing: I was responsible for calling drivers, getting information about their trucks and looking for profitable loads for them considering factors like delivery timelines, fuel efficiency, and load optimization.The truck types include Dry van, Gooseneck, Lowboy SD, Power only and step deck

2. Communication: Maintain clear and consistent communication with truck drivers, providing detailed instructions, updates, and addressing any challenges that may arise during transportation.

3. DAT Load Expertise: Leverage in-depth knowledge of DAT Load to effectively match available loads with truck capacity, negotiate rates, and ensure optimal utilization of resources.

4. Customer Interaction: Collaborate with customers to obtain accurate delivery details, address concerns, and provide real-time updates on shipment status.

5. Problem Resolution: Proactively identify and address any issues affecting delivery schedules, working closely with drivers and employing effective solutions to minimize disruptions.

6. Record Keeping: Keep accurate records of dispatch activities, including delivery confirmations, delays, and incidents, utilizing DAT Load and other dispatching software.

Achievements:

1. Optimized Routing: Successfully implemented route optimization strategies, reducing transportation costs while maintaining delivery timelines.

2. Efficient Load Matching: Demonstrated proficiency in DAT Load, consistently ensuring high match rates, reducing idle time, and enhancing overall operational efficiency.

3. Communication Excellence: Received commendations for clear and effective communication, contributing to improved collaboration between the dispatch team, drivers, and customers.

4. Problem-Solving Prowess: Recognized for quick and effective problem resolution, minimizing delays, and maintaining a high level of customer satisfaction.

Customer support representative (English)

з 10.2020 по 10.2021 (1 рік)
Ivan Travels and Tour, Remote (Transportation and logistics)

Responsibilities as a Customer Support Representative at Ivan Travels and Tour:

1. Inquiry Handling: Responded promptly to customer inquiries via various channels, including phone, email, and live chat, providing comprehensive information on travel packages, bookings, and related services.

2. Reservation Management: Assisted customers in making, modifying, or canceling reservations, ensuring accuracy and compliance with company policies.

3. Issue Resolution: Effectively addressed and resolved customer concerns, such as booking discrepancies, payment issues, and travel-related inquiries, ensuring a positive customer experience.

4. Communication: Maintained clear and professional communication with customers, travel partners, and internal teams to facilitate smooth coordination and problem resolution.

5. Product Knowledge: Demonstrated a thorough understanding of Ivan Travels and Tour's offerings, staying updated on travel industry trends and destination information.

6. Upselling and Cross-Selling: Identified opportunities to upsell additional services or cross-sell complementary products, contributing to revenue growth.

Achievements:

1. Customer Satisfaction: Achieved consistently high customer satisfaction ratings through personalized and attentive customer service.

2. Performance Metrics: Exceeded performance targets, including response time, issue resolution, and customer feedback.

3. Process Improvement: Actively participated in process improvement initiatives, providing valuable insights and recommendations to enhance overall customer support efficiency.

4. Team Collaboration: Collaborated with colleagues and other departments to resolve complex issues, contributing to a positive team dynamic and improved customer service workflows.

5. Training and Development: Demonstrated a commitment to ongoing learning, participating in training sessions to enhance product knowledge and customer service skills.

In the role of a Customer Support Representative at Ivan Travels and Tour, I showcased a dedication to delivering exceptional customer service, resolving issues effectively, and contributing to the overall success of the customer support team.

Освіта

University of Calabar

Microbiology, Other countries
Вища, з 2012 по 2017 (5 років)

Додаткова освіта та сертифікати

Zero Limit computer institute

2020, 10 months

Знання і навички

• MS Word
• Organization of road transport
• Organizational skills
• Conducting online chats
• Management of CRM
• Receiving incoming calls
• Ability to work in multitasking mode
• Adaptability
• Fast typing
• Analytical thinking
• MS Excel
• Data entry
• Grit
• Growth mindset
• Effective communication
• Proactivity
• Canva
• Google Sheets
• Google Docs
• Google Slides
• Search for candidates on LinkedIn
• LinkedIn Sales Navigator

Знання мов

Англійська — вільно