Volodymyr

Volodymyr Bukovskyi
SALESFORCE ADMINISTRATOR
Ukraine, Lviv

Summary

Certified Salesforce Administrator with 4 years of experience, skilled in troubleshooting, user
management, and system customization. A proactive team player with a strong ability to quickly acquire
new knowledge and adapt to evolving challenges.

Key responsibilities included:
Investigating and resolving bugs and Salesforce-related issues
Designing and managing email templates
Creating and adjusting Flows, validation rules, and automation processes
Managing user setup, permissions, and profiles
Leading data migration using Data Loader and Data Import Wizard
Developing technical documentation and user guides
Conducting knowledge-sharing sessions for clients
Managing version control with Git and deploying changes to Salesforce orgs
Analyzing client requirements, creating user stories in Jira
Creating and managing DocuSign templates

Always committed to delivering efficient solutions while maintaining high-quality standards

Certifications

Salesforce Certified Administrator Salesforce
Associate Salesforce Certified AI Specialist

Experience
Jul 2023 - Present
Company: Advanced Communities
Position: Salesforce Administrator

During my time at Advanced Communities, I worked on four different
projects, which significantly contributed to my growth as a Salesforce
Administrator. I gained hands-on experience across a wide range of
tasks, further developing my skill set.
Salesforce Competencies:
User Management: Profiles, role hierarchy, permission sets
Data Security: Visibility, access levels, sharing models
Reporting: Reports and dashboards creation
System Setup: Objects, fields, layouts, lightning pages, record
types, validation rules
Automation Tools: Flows, workflows, approval processes, migration
from workflows to flows.
 Feb 2023 – Jul 2023

Company: Hitteps
Position: Salesforce Administrator

Hitteps is a Salesforce Consulting Partner specializing in customized
and out-of-the-box solutions. Client was a licensed real estate
brokerage, focused on building, leasing and
renting homes across the country.

May 2021 – Feb 2023
Company: SoftServe
Position: Salesforce Administrator

Worked on a project for an American client, focusing on the
implementation of new features. Managed user setup and
configurations, created reports, dashboards, and record types.
Developed page layouts and email templates. Collaborated on
knowledge sharing and worked with DocuSign templates. Analyzed
and clarified requirements, estimated tasks, and prioritized work.
Reviewed support cases for technical accuracy and provided product
support and documentation maintenance.

Skills & abilities

Key skills: Salesforce implementation and administration, Salesforce
customization, Salesforce API.
Flows, User Management, Security, Data Management, Reports and
Dashboards, SOQL, SOSL, DML, Data Modeling.
Visual Studio Code, Git Bash, Salesforce CLI.

Languages: English - Professional working proficiency.
Russian/Ukrainian - Native or bilingual proficiency.

Education

Lviv Polytechnic National University Sep 2015 – Jun 2018
Bachelor's degree, Information Security Management

Lviv Polytechnic National University Sep 2018 – Jun 2020
Master's degree, Cyber Security