Анна

Desirable position Crew Manager, Interpreter, HR

PERSONAL DATA
First and last name Anna Paniotova
Nationality Ukraine
Country & city of Odessa, Ukraine
residence
Date and place of birth 22/01/1992
Age / Height / Weight 30/163/52
Status / Children Single/none
No. Passport / Expiry ET513340/12/12/2021
Telephone / e-mail / [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype anna.paniotova.92@ukr.
net Anna Paniotova22

Driving license / Year none
Health / Smoker I don’t smoke

NOTE: Evaluate each skill of the language known (Written, Spoken, Understanding) within the scale
from 2 to 5 and mark with + or any other relevant sign on the opposite side of each language.

2 - Average, not at ease communicating 3 - Good, can have a basic discussion
4 - Pretty fluent, comfortable and at ease 5 - Fluent, with excellent vocabulary

LANGUAGE Written Spoken Understanding
2 3 4 5 2 3 4 5 2 3 4 5
English * * *
French * * *
German * * *
Russian * * *
Other ( Ukrainian) * * *

EDUCATION- Specialization Duration Years of study /City/
Institution Country
Zaporizhzhia University Translation and Teaching of 1/09/2009- From 2009 till 2014,
of Economics and two Foreign Languages 25/06/2014 Zaporizhzhia, Ukraine
Information Technologies ( Master Diploma with
Honour)

School of German German C1 10/06/2012- From 2012 till 2012, Frankfurt,
“Sprachcaffee” 30/06/2012 Germany
School of German “VHS” German C1 19/01/2015- From 2015 till 2015, Cologne,
15/12/2015 Germany
WORK EXPERIENCE
Period/ Company Position and responsibilities
Name /Country ( You
should start from last
experience)

20.07.2022- Sales Assistant
16.01.2023
-Greeting customers and offering assistance
Europa-Park GmbH -Recommending products or merchandise to help customers
-Answering questions and addressing concerns
Rust, Germany -Demonstrating how products work
-Taking payments for purchases and packaging purchases
-Stocking merchandise and creating displays
-Taking inventory
-Conduction of orders
-responsibility for the payment procedures

HR– Manager, Interpreter
27.09.2021-
07.07.2022 -Telephone and written acceptance of the candidates
World of Seaman -Conduction of interviews
Group LLC Agent for -Cooperation with the recruitment platforms in a search for a new
MSC Cruises in staff
Ukraine -Full employment process cooperation and fulfillment
-Processing of visa issues for the candidates
-Cooperation with the port agents
-Processing of CMS system
-Translation of the documents
-Email processing
-Corporate English/German lessons for the Seafarers

Receptionist at the Hotel El Andaluz/ Castillo Alcazar

21.09.2020-
- Reception and support of international guests
30.06.2021
- Check-in and check-out of individual and group guests
Europa-Park GmBH &
- Guest Relations / Complaint Management
Co
- Active sale of services and offers from the entire Europa-Park
Hotelbetriebe KG
Resort
Rust, Germany
- Independent administration of the hotel till, cashier's
statements/foreign exchange
- Processing of tour operator debit/commission billing
- Telephone and written acceptance and processing of incoming
 reservations

Manager, Interpreter and Tour Guide

22.04.2017- - Organization of Pax Briefing and Emergency Trainings for the
1.11.2019 passengers ( DE, ENG, RUS);
Mediterranean - Translation of nautical information, requested from the company
Shipping ( Cruise Vessel, Cargo Vessel);
Company(MSC), Italy - Ability to remedy any request or complain
- Organization of check in ( embarkation, disembarkation)
- Organization of presentations, events and ship announcements
- Sale of tours, translation service for the guests during the shore tours
- Planning and examination of the Daily Program
- Behind the Scenes Tour for the German guests ( Ship Tour)
- Assistance at the Front Desk

The letters of recommendation from the previous employers can be provided in case of necessity.