Коля

Volovod Mykola
House 32, st. Severina-Potockogo, Kharkov
[відкрити контакти](див. вище в блоці «контактна інформація»), 22 years old
[відкрити контакти](див. вище в блоці «контактна інформація»)

Personal statement
As a graduate of engineer and experienced customer service advisor, I
have experience in the marketing sphere - introduction and creation of
posts in social networks, technical support of the client base. Determined to
improve proficiency by means of acquiring skills necessary to efficiently
work in your orzanization. I am looking for a client support job, because
that will allow me to use my ability to communicate with people and take
advantage of my knowledge of English. I am also interested in part-time
employment

Education
HNUUE O.M.Beketov, bachelor Electrician Engineer, Faculty transport
systems and technologies.
Period of study:
September 2015 – May 2020

Key skills
● Proficiency in Microsoft Excel, Word and Power Point;

● Excellent communication skills, both written and verbal, gained
through my experience as an office manager;
● Experience of working in Zendesk;

● Basics of work in CRM;

● Ability to create information posts in the social network;
 ● English proficiency: Intermediate;

● Knowledge of cashbox discipline.
Employment History
PRMR company
September 2018 - September 2019 (Barista)
September 2019 - December 2019 (Manager Verification, PRMR
company) December 2019 - April 2020 (Customer support manager,
PRMR company) April 2020 - June 2020 (Assistant PR Manager, PRMR
company)
June 2020 - December 2022 (Verification Manager, Etoro company)
Expertoption company
March (2023) - now (Customer care support)

Achievements and responsibilities
• Patience;
• Clear Communication Skills;
• Stress resistant;
• Goal Oriented Focus;
• Willingness to Learn;
• Ability to "Read" Customers.