Valentyna
Customer Support Representative, 80 000 грн
- Розглядає посади:
- Customer Support Representative, Client manager, Менеджер підтримки користувачів, Спеціаліст техпідтримки, Інженер технічної підтримки, Лід-менеджер, Менеджер проєктів, Менеджер роботи з клієнтами, Менеджер з обробки заявок, Ассистент логиста
- Вид зайнятості:
- повна, неповна
- Вік:
- 34 роки
- Місто проживання:
- Миколаїв
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9390266/
Досвід роботи
English teacher
з 07.2023 по 07.2026
(3 роки)
Kampus Kres, Remote (Education and science)
* Fostered English speaking, early literacy, and pre-writing skills in line with European educational standards.
* Developed engaging learning environments using hands-on materials, educational resources, and play-based activities.
* Monitored students' academic progress, behavior, social development, and well-being.
* Built strong relationships with parents through regular progress meetings and learning recommendations.
* Prepared student assessments, progress reports, and required administrative documentation.
* Delivered presentations to parents on the school's curriculum, teaching approach, and educational programs.
* Represented the school during international visits, presenting its curriculum, facilities, and educational practices to overseas guests.
* Designed weekly, monthly, and annual lesson plans for both the bilingual and Turkish preschool curricula.
* Developed annual pre-reading and pre-writing programs to strengthen early literacy and school readiness.
Customer support representative
з 05.2021 по 05.2024
(3 роки)
Careerist, Remote (IT)
•Provided dedicated support to 180+ customers, ensuring smooth transitions after completing a Manual QA course.
•Assisted customers in creating impactful resumes and optimizing LinkedIn profiles to enhance their job search success.
•Delivered personalized guidance and tutoring to customers, addressing their specific needs and goals.
•Managed and maintained accurate documentation for all customer interactions and tutoring sessions.
•Supported customers in preparing for job interviews by offering actionable advice and resources.
•Diagnosed and resolved customer issues, delivering effective solutions to enhance their experience.
•Created and updated documentation to improve customer understanding and engagement with the product.
•Collaborated in weekly stand-up meetings with Product Management and Development teams to align on customer needs and product improvements.
•Contributed to developing strategies to optimize customer service processes and improve depart-mental efficiency.
English teacher
з 08.2019 по 08.2022
(3 роки)
Kampus Kres, Istanbul (Education and science)
•Thought speaking, reading, and pre-writing skills based on the European educational standards
•Provided a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
•Organized and led activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and eld trips
•Observed and evaluate children's performance, behavior, social development, and physical health
•Met with parents to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
•Prepared reports on students and activities as required by the administration
Освіта
Mykolaiv National Agrarian University
Technology and research of livestock raising and processing, Mykolaiv
Вища, з 2009 по 2015 (6 років)
Додаткова освіта та сертифікати
Master's diploma in Teaching English as a Second Language, Bridge Education Group, Denver, CO
6 months
Certificate of Achievement “QA Engineer Course,” Careerist Academy
11 months
Знання і навички
- Jira
- Windows
- Linux
- TestRail
- Internet User
- Android
- Bug tracking systems
- Mozilla Firefox
- Google Chrome
- iOS
- MacOS
- Chrome DevTools
- Web Browsers
- Development tools
- UNIX
- Testing
- Safari
- Android Studio
- Mobile application testing
- Web testing
- Xcode
- Test management
- EDGE
- ADB
- Management skills
Знання мов
- Англійська — вільно
- Турецька — вільно
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