Hanna

Hanna Tyrnovska
Chernivtsi I [відкрити контакти](див. вище в блоці «контактна інформація») I [відкрити контакти](див. вище в блоці «контактна інформація») I

Personal profile
I am a successful and dedicated Estate Agent with extensive experience in Administration as well. I am a fantastic communicator, engaging with people from all walks of life and building strong and lasting relationships. I am an analytical individual with strong critical thinking skills, as well as having the ability to problem solve and think of solutions quickly. I am approachable, caring, and patient and I am able to work well within a team or self-supervised on individual tasks. I am now committed to identify a role within the sales representative sector with an organisation that is able to utilise my previous experiences and expertise.
Key Skills
• Strong communication skills
• Highly organised and experienced Administrator
• Fully literate with Microsoft Packages
• Selling and counter offer skills
• Working to achieve targets, KPI’s
• Fantastic work ethic, positive can-do attitude

Professional experience
Maximus House Estate Agents – April 2017-February 2022
Estate Agent
• Prepared comparative market research analysis to establish realistic marketing prices.
• Identified top selling points for each property listed, as well as the neighbourhood, ensuring customers knew where best to invest their interest.
• Oversaw advertising of top properties to attract prospective buyers.
• Scheduled and supervised property viewings as well as Open House events.
• Preparing documentation including contracts, offer letters etc.
• Offering high standard of customer service, building relationships with prospective buyers, to ensure they get exactly what they are looking for.
Private JSC IC Metlife Aliko Ukraine – February 2011-January 2015
Point of Sale Administrator
• General Administrative duties
• Submitted documents and reports to NGO’s
• Drafted and completed new insurance contracts, sending them to management for sign off.
• Registered new FP, UM control of signing Agreements and acts of performed works.
• Coordinated the process of interaction of FP, UM with other departments.
• Collected, verified, and sent documents to the NGO.
Private JSC IC Oranta-Life, Chernivtsi – September 2009 – January 2011
Administrator
• General administrative duties including overview of the administration email inbox, filing, scanning, and archiving all important documents and data.
• Registered life insurance applications, entering correct data onto system and sending to NGO.
• Supported the organisation and running of business seminars as and when required by senior management.
• Supported with the training of new agents.
• Registered, scanned, and collated documents of new agents and managers.

JSCB Ukrsotbank, Chernivtsi – August 2007-March 2009
Back Office Economist
• Worked with overdue loans, supervisory cases, calculated debts and transferred across to the legal department.
• Dealt with and sent payments orders in the NBU EPS system.
• Maintenance of the credit accounts and reports.
• Foreign exchange transactions, submitting reports 520, 521,523 to the NBU, bought and sold currency on the stock exchange, completed SWIFT transfers of legal entities and individuals, Western Union.

Education History
July – September 2022 Functional Skills in Math and English Entry L2 & 3
May 2018-November 2019 Certificate in Psychology; the Gestalt Approach L1
2007-2010 MSc Finance, Yuri Fedkovich Chernivtsi National University
2004-2008 Specialist in Law, Chernivtsi College of Law, and Economics
2004-2007 Specialist in Finance, Chernivtsi College of Law, and Economics

Cover letter
Dear Hiring Manager,

I wish to apply for the role of sales representative, currently being advertised by your company, please find enclosed my CV for your consideration.
I am a highly experienced Administrator, with over ten years’ working within the insurance and finance sectors. I also have over five years’ experience working within the Property sector in my native Ukraine. I am looking to transfer my skills and knowledge from previous roles into the international market and build a career for myself.
My roles within administration showcase my high organisational skills. I work well to strict deadlines, and take the upmost care in my work, ensuring it is completed to the highest quality. I enjoy working on processes and have experiences drafting contracts and other important paperwork.
Within my time working in the Property sector, I continued my high-level administrative skills by looking after multiple portfolios and oversaw a number of high end properties within our region.
I believe that with my extensive background and skills within the sector, I would be asset to your company, offering the highest level of service, precision and care to all tasks asked of me.

Thank you for your consideration.
Yours sincerely,
Hanna Tyrnovska