Gbolahan

Gbolahan Samuel
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Lagos, NG

Summary
I'm a 29 years old male and live in Lagos. With over 6 years of experience in customer support and sales, I've worked
with clients from the USA, Canada, and Europe. I'm skilled in managing inquiries, resolving issues, and ensuring
customer satisfaction. My strengths include excellent communication, problem-solving, and building good customer
relationships. I'm currently seeking remote opportunities customer support and have the necessary equipment for
independent work during power outages

Education
Geography
University of Lagos Lagos, NG 11/2016
BSc Geography

Senior Secondary School Education Lagos, NG 07/2010
WASSCE

Skills
Communication skills, English, Leadership, Time management, CRM, Customer Support, Problem Resolution

Experience
Pride Car Shipping INC
Sales & Customer Representative - Remotely 11/2023 - 08/2024
Communicated with customers daily, provided friendly and courteous service, and answered questions
Offered strong customer service skills, keeping customers satisfied and increasing sales in the company
Provided customer service and was involved in training few new team members each month
Created an Excel database and sales dashboard for tracking sales process metrics

ABC Car Shipping INC
Sales & Customer Representative - Remotely 10/2020 - 09/2022
Worked with departments across the company, including sales in developing new ideas, initiatives and services
Developed a presentation and training manual for staff to use in customer service interactions
Handled customer inquiries, answered questions, and resolved problems in a timely manner
Performed sales analytics and provided recommendations that increased sales percentage in the company
Developed and trained new customer service representatives on the proper handling of customer inquiries
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card
information, and product sales

A1 Logistics
Customer Service Representative - Remotely 12/2018 - 07/2020
Handling incoming calls and emails from customers, addressing their questions about products or services
Created a team culture of exceeding customer expectations, exceeding all company performance goals and
standards
 Receiving and processing orders, handling cancellations, returns, and exchanges
Created a new customer database by entering customer information into a database

Pentas Controls LLC
Customer Service Assistant - Lagos, NG 02/2017 - 09/2018
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card
information, and product sales
Handled customer inquiries, answered questions, and resolved problems in a timely manner
Created a new customer database by entering customer information into a database
Offering detailed information about products and services.

Languages
English