Yuliia

YULIIA TEREKHOVA
Poland, Ukraine
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ACCOUNT MANAGER/CUSTOMER SERVICE

Experienced and motivated individual, goal oriented professional, quick learner, detail oriented and
able to manage multiple tasks, capable of understanding customer support, assess the current needs
of clients and adjust them to the most accurate fitting sales and marketing, able to exceed
expectations and to master the product knowledge, compliance policies and sales procedures plan.

RELEVANT SKILLS
Customer Service Communication Skills Time Management Skills
Computer Literacy Documentation Review CRM System/Jira/Salesforce
Digital Marketing/Crypto Project Management Outgoing and Energetic

Languages: Ukrainian, Russian, English (C1)

CAREER HISTORY
Account Manager/Customer Service (Crypto)
Partida Kharkov/ Alicante, Ukraine/ Spain Nov. 2020 – Oct. 2022
• Negotiated with clients by phone, telegram chat
• Understood clients’ needs and provided support and coordination services for their projects daily
• Collaborated with other departments and ensured that clients were satisfied with the services
provided, project management, work with contracts, billing, payments, upsell and cross sell of
existing services.
• Maintained a good attitude to create a positive environment for the team and customers

Account Manager/Customer service (Digital Marketing)
SWARMIZ Inc. Spain/ Kharkov, Ukraine Mar. 2019 – Oct. 2020
• Negotiated with clients (EU, US) via Skype, email and phone calls
• Developed trusting relationships with old clients and made new connections
• Performed analysis of statistics, wrote reports, billing figures of partners’ portfolios, controlled
quality of performance of partner campaigns
• Performed technical work, working with HTML, created new campaigns, checked stats and wrote
reports
• Dealt with monthly figures of the clients performance and kept records of billing and invoicing

Account Manager/Customer Service (Digital Marketing)
Unimedia Kharkov, Ukraine Nov. 2018 – Mar. 2019
• Identified the most important influencers and experts and secured the best channels for
campaign
• Understood client’s needs and identified the products that will match the expectations and goals
of client’s participation in the campaign
• Communicated with the existing customer base as well as attracting new contracts
• Invoiced and tracked timely payments and wrote reports

Affiliate Account Manager (Digital Marketing)
TAPMEDIA Kharkov, Ukraine 2018
• Lead Generation on LinkedIn and researched social and specialized sites
• Managed affiliated requests, identified effective cost for scalable sources of media that can
provide qualified and profitable traffic
• Maintained documentation of affiliated programs and reports
• Provided performance evaluation and optimization suggestions based on analysis

EDUCATION
Masters’ Degree in Philology
The National Academy of
National Guard of Ukraine Kharkov, Ukraine 2007