Chinaza

CHINAZA OTI
Virtual Assistant | Administrative Professional | B2B Technical Support Specialist
Coimbra, Portugal • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven remote professional with 3+ years of experience delivering executive-level virtual assistance,
administrative operations, and B2B technical support for US-based organisations. Known for exceptional attention to
detail, proactive communication, and the ability to manage complex workflows independently across international
time zones. Brings a strong foundation in CRM administration, compliance documentation, client onboarding, and
process improvement — consistently achieving satisfaction rates above 90% and driving measurable efficiency gains.
Currently advancing project management expertise through Google PM Certification.

CORE COMPETENCIES
Virtual Assistance & Administration
Executive Support • Calendar & Schedule Management • Email & Correspondence Management • Document
Preparation • Travel Coordination • Data Entry & Reporting • Records Management • Meeting Coordination •
Research & Summarisation
Operations & Process Management
Workflow Coordination • Process Improvement • Compliance Administration • Audit Preparation • Stakeholder
Management • Cross-functional Collaboration • Project Coordination • Quality Control
B2B Technical & Client Support
CRM Administration • Helpdesk & Ticket Management • Client Onboarding • Technical Troubleshooting • SaaS
Platform Support • Escalation Handling • SLA Management • Customer Success
Tools: Google Workspace • Microsoft Office • HubSpot CRM • Zendesk • Slack • Notion • Trello • Canva •
LinkedIn Sales Navigator • Zoom

PROFESSIONAL EXPERIENCE

Operations, Compliance & Client Support Coordinator | US-Based HVAC/Energy Company (Remote)
June 2023
• Delivered high-level remote administrative and operational support to US-based management and field teams
across multiple time zones
• Managed executive calendars, correspondence, and documentation workflows ensuring nothing slipped through
the cracks
• Served as primary B2B client contact, handling complex queries across email, phone, and chat with satisfaction
rates consistently above 90%
• Administered CRM platform maintaining accurate client records, ticket tracking, and follow-up pipelines
• Supported client onboarding by guiding stakeholders through processes, documentation requirements, and
regulatory timelines
• Maintained compliance records and audit-ready documentation with 98% accuracy
• Identified process bottlenecks and implemented tracking improvements reducing turnaround times by 25%
• Resolved compliance gaps and technical issues proactively, reducing application rejection rates by 20%
• Prepared detailed operational reports and executive summaries for management review

Lead Generation & Research Specialist | HR Vision (Remote)
January 2022 – August 2023
• Generated and qualified 300+ B2B leads monthly using LinkedIn Sales Navigator, SalesQL, and Glassdoor
• Managed CRM data integrity and pipeline tracking across sales and recruitment campaigns
• Produced detailed research reports and data analyses to guide business development strategies

• Collaborated with sales teams to refine outreach messaging, improving conversion rates by 15%

Customer Service Representative | Get Carrier Auto Transportation LLC – USA (Remote)
September 2022 – April 2023
• Managed 50+ daily B2B client interactions via phone, email, and chat maintaining satisfaction rates above 90%
• Provided technical and logistical support, resolving escalated queries and coordinating solutions with operations
teams
• Coordinated freight scheduling, dispatch, and real-time route adjustments improving delivery efficiency by 18%
• Maintained accurate helpdesk records and ensured timely resolution of all open tickets

Sales Representative | Payback LTD (On-site)
December 2020 – December 2021
• Managed full B2B and B2C client sales cycle from prospecting to closing
• Increased monthly revenue by 12% through structured upselling and relationship management
• Reduced customer cancellations by 5% through proactive retention and support strategies

Customer Support Specialist — Intern | Slot NG (On-site)
October 2019 – February 2020
• Handled multi-channel customer support achieving 95% response accuracy
• Supported internal documentation, reporting, and administrative processes

EDUCATION
Bachelor of Arts — International Economic Relations
KROK University, Kyiv, Ukraine

CERTIFICATIONS
• Google Digital Marketing Certificate
• HubSpot CRM & Marketing Certificate
• Google Project Management Certificate (in progress)