Татьяна

Tetiana Kuznietsova
Overall experience in related fields such as Public Relations, Customer Service, Medical Care, Group & Events
Coordination, HR & Employee Training, Customs & Immigration Services, Administration, Accounting & Finance,
Hospitality, Tourism, Sales, Translation, Teaching, Instagram SMM.

Work experience

Everad (міжнародна CPA-мережа, Production dpt.,translator) since 2022
Freelance (English, Italian) translator/interpetor since 2021
Personal Social Media Manager (Instagram) 2020-2022
Etsy store customer service 2021

Name
Tetiana
Kuznietsova Italian language teacher for secondary and high school kids 2021 Add
Odesa, Ukraine Metropolitan International School, Odess Ukraine

Wholesales manager, IPTV/OTT projects &equipment 2020 - 2021
[відкрити контакти](див. вище в блоці «контактна інформація») Infomir Group, Global Distribution North; Telecommunication Technologies, LLC, Odesa,
[відкрити контакти](див. вище в блоці «контактна інформація»)
Ukraine
Daily communication with clients and customers, ensuring the company's philosophy, products, and
Languages solutions are properly presented and well understood.
Responsible for the B2B marketery. Full cycle sales process within the large distribution companies
across Europe, UK, Ukraine, and the CIS region.
Translation/interpretation services, proofreading, companny draft letters, presentations.

English Fluent
Italian Fluent
Ministra middleware customer service manager 2019 - 2020
Russian Native
Infomir Group, Global Distribution North; Telecommunication Technologies, LLC, Odesa,
Ukrainian Native Ukraine
Spanish A2 Interpreting all necessary information from and into English, translating legal documentation while
French A1 processing incoming Ministra middleware download requests from IPTV/OTT operators and System
integrators worldwide. Analyzing companies' structures and websites, ensuring they have legitimate
rights, required to stream content owners' audio/video data. Reporting illegal streaming services and
monitoring and translating tv piracy news.

Medical Laboratory receptionist 2015 - 2018
Life Brain Group, cooperative SAS, Guidonia, RM, Rome, Italy
Assisting The Life Brain Group with interpretation during their visits to the laboratory hub. Translating
contracts and campaigns into English and vice versa.
Accepting and processing patients' medical tests, managing payments, ensuring proper tests
labeling and storage. Entering performed test data and interpreting the results back to patients;
translating the information to foreign patients.

Interpreter/Customer Service Assistant 2014 - 2015
Stadio di Domiziano Museum, Rome, Italy
Meet & greet service; interpreter assistance and events leaflet translation.

Stage in Finance & Accounting; 2014 - 2014
Rome Cavalieri, Waldorf Astoria Hotels & Resorts, Rome, Italy
Translating English language paperwork. Interpreting foreign guests' payment queries and
communicating back to them with the solutions. Assisting Accounting department with administrative
duties.
Finance Manager/ CrewManager (Senior Assistant Purser) 2011 - 2014
Princess Cruises, Santa Clarita 24395 Town Center 91355 California
Translating foreign customers' and crew paperwork into English and vice versa; assisting
non‑English speaking guests with an interpretation of their bookings, payments, and other financial
questions. Serving as an interpreter between crew members and local authorities.Finance
Management & Control, Accounting. Processing & Supervision of Gateway (Global Credit
Authorizations), Elavon (Real‑Time Merchant),
SDM (Credit Card Systems), Micros (Point of sale). Management of: foreign currency, personal and
T/C checks, CC settlements, Cash order & banking; other financial operations such as meeting
minutes, composition, and revenue analysis. Commissions, bonuses, overtime, salary, tips control
& distribution, casino deposits, interdepartmental settlements & audits. Front Desk Cashiers’
supervision, training & audit. Operational efficiency, client satisfaction, problem‑solving. Personnel
training & meetings, rotations & manning.
Safety, Policies & compliances. Problem‑solving. Crew management & administration. Contracts &
Titles. Promotions. Management & control of immigration and customs paperwork, passports, visas,
permits, etc.
Direct contact with international officials and port authorities. Writing & delivery of Performance
Appraisals, Personal Improvement Plans. Other duties.

Customer Relations Manager(Senior Assistant Purser) 2010 - 2011
Princess Cruises, Santa Clarita 24395 Town Center 91355 California
Interpretation services for non‑English speaking guests during their overall experience onboard.
Company letters' translation into other languages. Client satisfaction. Problem Solving. First
impression & Recovery service, Let us Know. Performance analysis & improvement tools. Team
control & supervision, training, meetings. Operational efficiency; Attention to details.
Event coordinator & executor: Weddings/Anniversaries’ organization & paperwork; Groups, Parties
assistance, supervision & settlements.
Writing & delivery of Performance Appraisals, Personal Improvement Plans. Personnel training &
development. Safety management; Policies & Procedures. Other duties.

Local authorities' interpreter/Administration Officer - Customs & 2009 - 2010
Immigration ( Assistant Purser)
Princess Cruises, Santa Clarita 24395 Town Center 91355 California
Ship's paperwork management and translation. Interpreter services for local authorities in
non‑English speaking countries.
Administration; customs &immigration management, paperwork. Direct collaboration with port
authorities, International immigration officials & Coast Guard. Registration and accommodation of
guests, entertainers, contractors. Operational efficiency. Problem‑solving. Transportation, flight
arrangements, bookings, goods on & offloads Client satisfaction, Service recovery, upgrades. Safety
& Security. Other duties.

Assistant Crew Manager ( Assistant Purser) 2009 - 2009
Princess Cruises, Santa Clarita 24395 Town Center 91355 California
Non‑English speaking crew interpreter services related to embarkation paperwork, drills, or any
queries. Crew Administration, internal client satisfaction. Accounting responsibilities, operational &
organizational tasks. Data entry, data distribution. Crew Customs & immigration duties. Visa &
passport regulations, medical fitness control.

Front Office Supervisor (Assistant Purser) 2021 - 2021
Princess Cruises, Santa Clarita 24395 Town Center 91355 California
General interpreter services for guests onboard; Captain's announcements and speech interpretation
into other languages. Client Satisfaction. First impression, Follow‑up, Glitches & Recovery. Junior
team supervision & training: telephone skills, body language, time management. Lost luggage
services. Financial responsibilities, operational capacities & tasks. Crowd control. Team training &
professional development. Communications & reporting to the Head of the department. Safety &
Security compliances.

Night Manager ( Assistant Purser ) 2008 - 2008
Princess Cruises, Santa Clarita 24395 Town Center 91355 California
Nightly assistance to all guests and crew on board, including the interpretation and necessary
paperwork translation. The front face of the House. Client satisfaction & service
recovery. Problem‑solving. Cooperation & Handover with day teams & departments. Night
receptionist control & assistance. Night staff monitoring. Systems running, EOD, EOM (day end,
month‑end). Financial responsibilities, operational tasks. Policies & Procedures.

Receptionist (Junior Assistant Purser) 2004 - 2007
Princess Cruises, Santa Clarita 24395 Town Center 91355 California
The listed below roles included but were not limited to daily communication with foreign guests and
crew, ensuring they receive the same level of experience and attention in all areas onboard and
ashore.
Art Auctioneer Assistant
Crew Agent
Hotel Secretary
Tour Agent
Night receptionist

Education and Qualifications

C2 Diploma 2014 - 2014
Leonardo Da Vinci School, Rome, Italy
Italian language and culture studies

FAM Trip ( Familiarization Shore Excursions Course ) 2009 - 2009
Princess Cruises, Alaska, USA & Canada
Studies, personal experience & marketing strategies of local shore excursions/land tours.

Junior Assistant Purser trainee, Hotel Training 2004 - 2004
Princess Cruises, Santa Clarita, California, USA

B Level Diploma 2003 - 2003
State University of Thessaloniki, Ministry of Education and Religion of Greece, Ioannina,
Greece
Summer language course: culture, language, philosophy, and Greek dancing.

Bachelor's degree 1999 - 2003
Odessa National I.I. Mechnikov University, Odesa, Ukraine
Roman‑Germanic Philology Bachelor’s Degree – English Language & Literature. Second & third
additional languages: Spanish & Greek.

Skills & Certifications acquired working for Princess Cruises 2005 - 2013
Supervisor & Manager Safety Responsibilities, Hosting Passengers with Disabilities,
Handling Difficult Conversations, Leading a Service Culture, Leading Culturally Diverse Teams,
Leading Under Pressure, Managing Performance Improvement Plans and Discipline,
Organization, People, & Culture Organizing and Managing Time, Coaching the Princess Way,
Delivering Role Descriptions, Observing and Documenting Performance, Writing and Delivering
Performance Appraisal, Delivering CRUISE Completely, Emergency Care Tutorial, Leadership ‑
Back to Basics, Lifting, Carrying & Moving Safely, Your Role as a Trainer, Communicating as a
Leader, Understanding Your Role as a Leader, 2 Stripe EA, PCLL Shipboard Retirement Plan,
Russian passengers, Criminal Check, Code of Business Conduct and Ethics, CARE Training,
Coaching Managers, Compass Appraisal System, Good to Great Presentation for
Managers, Performance Appraisal Training, Chemical Safety Awareness, Sexual Harassment
Awareness for Managers & Supervisors, Web EOC, ILO180, EMS Advanced Awareness Training,
Crisis Management & Human Behavior, Norovirus, Putting It All Together, Responding to
Service Challenges, Professionalism: YOU are the Moment of Truth, Seeing Service in a New
Way, Risk Assessment, Crew Safety Awareness, Service Award ‑ 05 Years, Communicating
with Management Crew Safety Awareness, Managers & Supervisors, STCW PSCRB
(A‑VI/2), STCW Personal Survival Techniques (A‑VI/1‑1), Solving Problems as a Team,
D.I.S.C./ Dimensional Management, Accountability That Works, Basic Environmental Training, Data
Protection Policies.

References

References available on request.
Skills

Microsoft Office tools

Lotus Notes

Accounting

Translation