Анастасія

IATSYNA ANASTASIIA
Dnipro, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @LeNastique | [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Professional Scrum Master, leadership qualities, ability to work independently and in a team, adaptability, excellent organizational skills, a balanced approach to the resolution of crisis situations that arise in the work process, sociability and good communication skills, work on results, high level of self-organization, a desire to study and develop new skills, ability to provide and receive constructive feedback, scrupulousness, attention to details, documentation management.

SKILLS
• Hard Skills: • Soft Skills:
• MS Excel • Listening skills
• Google Sheets • Client orientation
• MS Word • Empathy
• Google Docs • Self-control
• Zendesk • Objection management
• Jira, Power BI Team management
• Live-chat • Proactivity
• Slack • Critical Thinking
• Vicidial • Leadership
• Confluence • Motivation
• Sender • Communication
• Agile & Waterfall Methodologies • Influencing
• Trello • Decision Making
• Miro • Adaptability
• Planning • Conflict Management

EXPERIENCE
FEBRUARY 2024 ‐ DECEMBER 2024 Project Manager /STL| Simply Contact | Dnipro
• Main responsibilities: Activity planning: organization of staffing, training, technical support and project development; Budgeting: preparing budget data and monitoring its implementation; Mutual settlements: checking and conducting mutual settlements with the customer, controlling the payment of bills; Business meetings: preparing and participating in Weekly/Monthly Business Review, Weekly Status Meet, as well as participating in scheduled company meetings and attending meetings held by Team Leads with their teams; Management processes: building and managing processes on the project, generating documentation, regularly analyzing the project’s work, organizing, coordinating and motivating the work of the support team; Communication: creating an effective system of communication and feedback on the project; Scheduling: working with scheduling changes, monitoring their compliance with the workload forecast and other aspects.

• Key achievements: Managed 5 team leads with a team of 45 to 65 people (depending on project workload).
• Improved key project KPIs by 4 to 10% for each.
• Set up uninterrupted work of the team during blackouts.
• Organized project processes, including constant interaction between QA and L&D teams.
• Participated in interviewing job applicants.
• Organized a competition among subordinates with a prize fund allocated from the budget.
• Organized team days and corporate events.

MARCH 2022 ‐ SEPTEMBER 2023 Project Manager | InsiteGroup LLC | Dnipro
• Main responsibilities: Projects initiation, communications with stakeholders, project tasks monitoring, project scope implementation, reporting and documentation, meetings conduction, risk management, coordination of the performers' work, control of budget limits, monitoring deadlines, planning, scrum.
• Key achievements: took part in initial stages of successful negotiations and signing of contracts with partners included Opera, Avast Security, Qihoo, organization of the order fulfillment processes.

FEBRUARY 2021 ‐ JANUARY 2022 Client manager | PJSC Universalbank
• Main responsibilities: Solving cases on client requests in multitasking mode in a short time for all banking matters; providing feedback; support with the registration of new clients; technical support, conflict management, coordination of subordinate workers.
• Key achievements: Several times was awarded for the implementation of cases with the gratitude of the clients.

DECEMBER 2005 ‐ FEBRUARY 2021 Shift assistant of the head of the railway station | JSC
Ukrainian Railway | Dnipro
• Main responsibilities: Organization and management of the movement of cargo and passenger trains; control of the organization of the process in the areas adjacent to the station; ensuring traffic safety; performance of operations for the preparation of routes for arriving and departing trains; compliance with the schedule; implementation of operational management of subordinate workers involved in the transportation process and control the correct execution of the orders given; documentation management; conducting negotiations and correspondence; coordination of the performers' work.
• Key achievements: Organization of the order fulfillment process, control of time limits, work in CRM system, preparation of documents for team workers, monitoring deadlines, quality check of fulfilled orders.
• Was sent to the event “Best in the profession” as an employer oh the month.

EDUCATION
2023 Project Management International Business Management Institute (IBMI), Berlin, Germany https://www.ibm-institute.com/certificates/course-certificate/?quiz=4307&certnonce=5913c70c98&time=1678318979

2023 Postgraduate Degree: IT Project Management Projector Institute, Kyiv https://drive.google.com/file/d/1TCJ5i8rRIxO6Ad0Cyk6XIR5_ccBgAwI0/view
2015 Professional development courses on the organization of the transportation process under conditions of the change in the structure of railroads and the introduction of automated systems
2011 Master's engineering degree: Transportation and Logistics Management
Ukrainian State University of Science and Technologies
faculty "Transportation Process Management"
LANGUAGE
• Ukrainian (Native), Russian (Bilingual), English (Upper Intermediate).