Анастасія

IATSYNA ANASTASIIA
Dnipro, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @LeNastique | [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Professional Scrum Master, leadership qualities, ability to work independently and in a team,
adaptability, excellent organizational skills, a balanced approach to the resolution of crisis
situations that arise in the work process, sociability and good communication skills, work on
results, high level of self-organization, a desire to study and develop new skills, ability to provide
and receive constructive feedback, scrupulousness, attention to details, documentation
management.

I'm a team player who is enthusiastic, confident, and dependable. My primary goal is to ensure the
delivery of a top-notch product to our customers—one that aligns perfectly with their business
requirements and meets the needs of end-users. I achieve this by establishing effective processes
based on the best practices and standards of project management. Additionally, I focus on building
the right team structure and successfully leading remote and onsite teams.

CERTIFICATIONS:
2023 Professional Scrum Master™ I (PSM I)
Issued by Scrum.org
https://www.credly.com/badges/c80646e3-93d2-4b9f-bca4-d562fc3915ab/public_url

2023 Project Management International Business Management Institute (IBMI), Berlin, Germany
https://drive.google.com/file/d/12FEGnsNq7ZNYBdsgx0zj35Yt8l8dO9FW/view?usp=sharing

https://www.ibm-institute.com/certificates/course-certificate/?quiz=4307&cert-
nonce=5913c70c98&time=1678318979

EXPERIENCE
MARCH 2022 ‐ SEPTEMBER 2023

Project Manager | InsiteGroup LLC | Dnipro
• Main responsibilities: Projects initiation, communications with stakeholders, project
tasks monitoring, project scope implementation, reporting and documentation,
meetings conduction, risk management, coordination of the performers' work, control
of budget limits, monitoring deadlines, planning, scrum.
• Key achievements: took part in initial stages of successful negotiations and signing
of contracts with partners included Opera, Avast Security, Qihoo, organization of the
order fulfillment processes.

---
FEBRUARY 2021 ‐ JANUARY 2022

Client manager | PJSC Universalbank• Main responsibilities: Solving cases on client requests in
multitasking mode in a
short time for all banking matters; providing feedback; support with the registration of
new clients; technical support, conflict management, coordination of subordinate
workers.
• Key achievements: Several times was awarded for the implementation of cases with
the gratitude of the clients.
---

DECEMBER 2005 ‐ FEBRUARY 2021

Shift assistant of the head of the railway station | JSC
Ukrainian Railway | Dnipro
• Main responsibilities: Organization and management of the movement of cargo and
passenger trains; control of the organization of the process in the areas adjacent to the
station; ensuring traffic safety; performance of operations for the preparation of routes for
arriving and departing trains; compliance with the schedule; implementation of operational
management of subordinate workers involved in the transportation process and control the
correct execution of the orders given; documentation management; conducting
negotiations and correspondence; coordination of the performers' work.
• Key achievements: Organization of the order fulfillment process, control of time limits,
work in CRM system, preparation of documents for team workers, monitoring deadlines,
quality check of fulfilled orders.
• Was sent to the event “Best in the profession” as an employer oh the month.

EDUCATION
2023 Postgraduate Degree: IT Project Management Projector Institute, Kyiv
https://drive.google.com/file/d/1TCJ5i8rRIxO6Ad0Cyk6XIR5_ccBgAwI0/view
2015 Professional development courses on the organization of the transportation process under
conditions of the change in the structure of railroads and the introduction of automated systems
2011 Master's engineering degree: Transportation and Logistics ManagementUkrainian State
University of Science and Technologiesfaculty "Transportation Process Management"

LANGUAGE
• Ukrainian (Native), Russian (Bilingual), English (Upper Intermediate).

SKILLS
• Hard Skills: • Soft Skills:
• MS Excel • Listening skills
• Google Sheets • Client orientation
• MS Word • Empathy
• Google Docs • Self-control
• Zendesk • Objection management
• Jira • Team management
• Live-chat • Proactivity
• Slack • Critical Thinking
• Wicidial • Leadership
• Confluence • Motivation
• Sender • Communication
• Agile & Waterfall Methodologies • Influencing
• Trello • Decision Making
• Miro • Adaptability
• Planning • Conflict Management