Uchenna

UCHENNA OKOYE

Toronto, ON ◆ 226-759-5341 ◆ [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Detail-oriented Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated strong
knowledge of analytical principles and data integrity. Bringing a hands-on experience in overseeing the entire
project lifecycle, from conception to completion, with a focus on quality, budgetary adherence, and timely
execution. Adept at managing cross-functional teams, fostering collaboration among stakeholders, and ensuring
alignment with organizational goals. I am known for implementing streamlined project management processes
that enhance efficiency and drive successful project outcomes. I am skilled in risk management, cost control,
and strategic planning to achieve project milestones. Seeking to leverage my robust background in
infrastructure development to contribute to the successful execution of challenging projects.

WORK HISTORY
Grain Control Analyst, 03/2023 - Current
BroadGrain Commodities – Toronto, ON
Ensured data integrity in sales, purchase and inventory movements
Enter contracts into database, analyzed and distributed contracts for both sales and purchase documents to
stakeholders
Analyzed large sets of data using Microsoft Excel, resulting in an increase in efficiency and productivity
Provided insight into grain business operations to ensure minimum loss and maximum profit
Created good relationships with stakeholders and communicated regularly about operations
Work with Logistics team to ensure shipments are delivered before drafting settlements
Drafted settlements for each transaction and also sending them out to stakeholders
Developed technical documentations and visualizations to ensure data insight and impactful decision-
making
Manage logistics planning for grain shipment to ensure contract agreements are fully met.

Customer Service Rep., 03/2022 - 12/2023
Reliance Home Comfort – Toronto, ON
Provided quality customer service to a minimum of 20 customers per day
Identified customer needs through active listening techniques to provide timely solutions
 Helped customers book appointments and track awaiting order requests
Worked with apps like Citrix and Five9 to ensure customer needs are met
Contributed to sales growth by upselling products and services based on individual customer requirements.
Sold over 15 products monthly.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer
needs.

Junior Data/Project Analyst, 01/2020 - 12/2021
Dangote Industries – Lagos, NG
Worked in a project team to build a database for an oil refinery
Responsible for verifying quality of data provided and cleaning of data using Microsoft Excel
Provided weekly reports of staff access in and out of the refinery for salary and security purpose
Captured biometrics and data of over 60,000+ workers onto the refinery database
Worked with security and engineers to integrate use of turnstile data as a method of monitoring illegal
access into the refinery
Collected and analyzed data on refinery access control to provide insight and suggestions on how to
improve security at refinery entrance
Cleaned data by renaming columns, calculated fields, removing erroneous data and aggregating by station
and date with the use of SQL and Microsoft Excel
Reported to stakeholders in a timely, friendly and efficient manner
Ensured the standard operation procedures at the access control point were duly adhered.
Enhanced data accuracy by meticulously cleaning and organizing datasets for analysis with the use of SQL
& Microsoft Excel.
Increased efficiency in data extraction by utilizing SQL queries for retrieving relevant information from
databases.
Supported decision-making processes by conducting ad-hoc analyses based on specific project questions
and objectives.
Facilitated data-driven decision making by creating custom reports tailored to stakeholder needs and
preferences.
Updated stakeholders regularly on project status.

Cashier/Sales Associate, 01/2019 - 11/2019
Chifec limited – Lagos, NG
Entered data efficiently into the company's product database
Prepared and developed technical presentations to explain our company's products or services to customers
Ensured the sales team were on track to achieve sales goals and quotas by providing daily targets based on
 past sales
Worked efficiently with the team.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from
shoppers.

EDUCATION
Master of Engineering: Electrical and Computer Engineering, 06/2022
University of Windsor - Windsor, ON

Bachelor of Engineering: Electrical and Electronics Engineering, 06/2017
Ternopil National Technical University - Ternopil

SKILLS
Leadership Time management
Excel (VLOOKUP, PIVOT TABLES, CHARTS) Teachable
Google sheets Problem-solving
Slack Cost assessment
Citrix Data Visualization
Stakeholder Management Presentation of statistical data
Incident Management Safety processes and procedures
Microsoft Word Sales
Power point Negotiation
Verbal & listening Outlook Teamwork
Team collaboration Business analysis
SQL(CREATE & EXTRACT DATA FROM Data analytics
TABLES) Advanced Google search
Matlab Efficient Data entry
Critical thinking
EKA

ACCOMPLISHMENTS
Worked with a team of 19 to build a database and access control system for the largest Oil refinery in West
Africa.

CERTIFICATIONS
 Introduction to Business Analysis using Spreadsheets
Data Analysis (Utiva)

LANGUAGES

English

Native or Bilingual