Maryna

Maryna Dunich
Telephone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
HP13 7HU

I am a motivated and dedicated professional who thrives in challenging situations. I am proactive, capable of taking initiative, and excel at collaborating with a team to achieve goals. My background in the banking industry has honed my communication and interpersonal skills through years of customer interaction. I am adaptable, results-driven, and committed to leveraging my strategic thinking and problem-solving abilities.
I am friendly, informal and professional in building rapport.
Personal Skills
• Effective leadership, interpersonal and communication skills
• Organised with excellent attention to detail
• Good understanding of social media platforms and digital marketing: Facebook, Instagram Linked, etc.
• The ability to command respect and to create a sense of community amongst the members of the project team
• Self-motivated & Adaptable
• Time management and leadership
• Customer service focused.
• Excellent IT skills including Word and Excel, Adobe Creative Cloud
• The ability to find ways of solving or pre-empting problems
• negotiation skills

Career Summary
DATE EMPLOYER NAME TITLE OF JOB

16.04.2024 -present Just School https://justschool.me/uk ESOL teacher (online)

15.04.2024-present British Heart Foundation Visual Merchandising Volunteer
As a Visual Merchandising Volunteer at the British Heart Foundation, my role involved:
• Creating engaging store displays to attract customer attention.
• Ensuring all promotional materials, such as price points and campaign notices, were clearly visible.
• Experimenting with creative layouts while adhering to brand guidelines.
• Collaborating with the team to maintain a welcoming store environment and enhance the overall customer experience.
07.11.2022 -present KFC High Wycombe - Wycombe Retail Park Team member (part-time)

I'm in charge of preparing food, communicating with the team, and ensuring food quality, delivering a great customer experience.

09. 2012 -09.2023BANK FORWARD Business Development Manager (22.02.2022-09.2023 remote)

• Successfully identified and secured new business opportunities, increasing client base.
• Collaborated with external stakeholders to develop mutually beneficial relationships and drive business expansion.
• Regularly conducted comprehensive market research to identify new trends and exploit new business opportunities.
• Analysed the activities of competitors and market dynamics, providing valuable information for making informed decisions.
• Cultivated strong and enduring relationships with clients, ensuring high satisfaction levels and repeat business.
• Led and motivated a high-performing business development team, fostering a collaborative and results-driven culture.
01.2009 - 09.2012 Ukrainian telecommunications company Ukrtelecom Retail Store Manager
• Oversaw day-to-day operations of the retail store, ensuring a positive and efficient customer experience.
• Managed a team of sales associates, providing leadership, training, and performance feedback.
• Maintained optimal inventory levels and conducted regular stock assessments to prevent shortages.
• Implemented employee incentive programs to boost morale and enhance team performance.
• Fostered a customer-centric environment, resolving escalated customer issues promptly.
• Collaborated with regional managers and attended regular meetings to discuss sales performance and upcoming promotions.
09. 2007 - 01. 2009 Delta Commercial Bank Head of Sales Sector, Business Development Department
• Led a high-performing sales team, providing strategic direction, coaching, and performance evaluations.
• Cultivated and maintained strong relationships with key clients, ensuring satisfaction and retention.
• Collaborated with cross-functional teams to identify business development opportunities and address client needs.
• Analysed market trends and competitor activities, providing insights to drive strategic decision-making.
• Participated in industry events, conferences, and networking activities to enhance the company's presence.
• Monitored and reported on key performance indicators, adapting strategies to optimise sales performance.
• Ensured compliance with company policies.
01. 2007 - 09.2007 Delta Commercial Bank Business Development Manager
• Managed a successful sales team.
• Developed and maintained strong relationships with key customers and partners to ensure their
satisfaction and loyalty.
• Worked closely with cross-departmental teams to open up new business opportunities and meet customer
requirements.
• Studied market trends and competitor actions to gain valuable information for strategic decision-making.
• Monitored and communicated KPIs to adjust strategies and improve sales results.
01.2006 - 01.2007 Credit Union " Favourite-Nikolaev" Cashier
• processing loan payments, and managing financial queries
07.2003 - 02.2005 The Admiral Makarov National University Shipbuilding Registrar at a University

• Organization of the educational process of foreign students and their legal stay in the territory of Ukraine.
• Oversaw the university's registration processes, ensuring compliance with academic policies and standards.
• Managed student records and information, maintaining accuracy and confidentiality.
• Coordinated and executed the course enrolment process, managing class sizes and resolving scheduling conflicts.
• Collaborated with academic departments to update and maintain course catalogues and degree requirements. Addressed student inquiries and concerns related to registration, academic records, and graduation.
Education and qualifications
EDUCATION

Diploma in Teaching English as a Foreign Language (TEFL) Teaching English to Speakers of Other Languages (TESOL) 02.08.2024

Specialist Diploma of Retraining in Organisation Management: Manager, Economist Ukraine 2009
University of Shipbuilding named after Admiral Makarov
Diploma Comparison UK Framework levels: RQF Level 6 / SCQF Level 9-10 / CQFW Level 6
Department of Automation and Electrical Engineering Admiral Makarov National University of Shipbuilding (1999- 2005) Electrical engineer

TRAINING

Teaching English to refugees and displaced learners. Awarded on: 24-07-2024 British Council
'Managing learners and resources' course certificate. Awarded on: 13-04-2024 British Council
Motivating activities for primary Awarded on: 26-04-2024 British Council
How to teach vocabulary course certificate. Awarded on: 25-03-2024 British Council
'TeachingEnglish: Communication skills' course certificate. Awarded on: 24-03-2024 British Council
CEFR B2 in the EnglishScore Core Skills test British Council
Buckinghamshire Adult Learning TQUK Level 2 Certificate in Digital Marketing (2023)
Buckinghamshire Adult Learning English for Health and Wellbeing (2023)
IT Academy STEP https://itstep.org/en Graphic design (2022-present)