Nino

NINO KENCHADZE

CONTACT Friendly Customer Service Manager with can-do attitude and
willingness to help at all times. Self-confident, motivated and always
Tbilisi, Georgia 0160
looking for new experience.
[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація») EXPERIENCE
July 2021 - Current
Customer Support Specialist, Team Manager Majorel Georgia,
SKILLS Tbilisi, Georgia
• Assisted customers with important travel choices, identifying needs
• After-sales support
and employing product expertise to make appropriate suggestions.
• Team management
Employed knowledge of latest company policies, escalating critical
• Problem-solving
issues and monitoring queries in line with best practices.
• Communication skills
• Communicated regularly with team members to maintain clearly
• Multilingual
defined expectations. Drove operational, performance and financial
• Customer account management
targets within customer service team to improve service delivery.
• Complaint handling
• Quality control
May 2021 - July 2021
B2B Sales GM Pikfud, Tbilisi, Georgia
• Analysed and determined courses of action to align operations and
LANGUAGES revenue performance with organisational goals.
Russian, Georgian: First Language
September 2020 - May 2021
English: C1 Virtual Assistant Forward Executive Solutions, Tbilisi, Georgia
• Performed administrative tasks, document management and report
Advanced
development for inter-departmental use.
Ukrainian: A2
September 2019 - September 2020
Elementary Nurse Assistant, Nurse, Physician Assistant Tbilisi Heart Center,
Tbilisi, Georgia
• Established friendly rapport with patients to promote positive
health and wellbeing. Took swift action to initially manage
emergency situations, summoning appropriate assistance where
necessary.

EDUCATION
2025
Bachelor of Business Administration Management
SEU, Tbilisi

2024
Doctor of Medicine (Unfinished)
New Vision University, Tbilisi