Ludmila

Personal Details

Date of Birth: 28.04.1999
Nationality: Greek/Ukrainian
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Mobile: 6970291965
Skype ID: [відкрити контакти](див. вище в блоці «контактна інформація»)
Availability Available to start work immediately

Personal Profile and Objectives

I am a mature, positive and hardworking individual, who always strives to achieve the
highest standard possible, at any given task. In my previous role as a Sales
Representative, I demonstrated the ability to work under intense pressure, sell products
and services to customers from all backgrounds, handle customer complaints and solve
problematic situations as and when they arose.

Education

October 2016 – December 2019 Bachelor of Arts in Hotel & Hospitality Management
B.H.M.S. Business & Hotel Management School Luzern, Switzerland
Dual Studies: alternating 1 semester theoretical and practical studies
and 1 semester internship

September 2013 – May 2016 General secondary education
Specialized School 12 in Smila, Cherkassy Region , Ukraine

September 2006 – June 2013 General primary education
Varkiza, Greece

Work Experience

January 2020-present Sales Representative/Translator
New Times Ukraine
● Took customer calls and provided accurate, satisfactory answers to their
queries and concerns
● De-escalated situations involving dissatisfied customers, offering patient
assistance and support
● Called clients and customers to inform them about the company’s new
products, services and policies
● Translated texts/company documents and marketing material from Greek to
English and vice versa.
● Created a company website and Instagram account for marketing purposes

May 2019 - October 2019 Guest Relation Officer/ Sales Consultant
MHM Minhua Hotel Management GmbH
● Managed revenue models, process flows, operations support and
customer engagement strategies.
● Implemented up-selling strategies, encompassing recommendation of
accessories and complementary purchases.
● Used consultative sales approach to understand customer needs and
recommend relevant offerings.
 ● Provided sales and customer service assistance to walk-in traffic
● Maintained organized, presentable merchandise to drive continuous
sales.
● Processed credit and debit card payments to complete purchasing
experience.
● Demonstrated products to show potential customers benefits and
advantages and encourage purchases.

April 2018 - October 2018 Deluxe Receptionist
Ikos Dassia, Corfu, Greece
● Worked as a receptionist: check-ins, check-outs, reception related
duties on the spot
● Worked as a Guest Relation Officer: managing guest’s needs,
reservations, trips, tours
● Worked as a Deluxe Concierge:( personal concierge for
vip/deluxe room guests)

April 2017 – September 2017 F&B Service Internship
Spaghetti Factory, Wintherthur, Switzerland
● Delivered food and beverages to the guest
● Kept the restaurant in a clean condition
● Provided high quality of wait service to ensure guest satisfaction.
● Made menu recommendations, answered questions and shared
additional information with restaurant patrons.

October 2017 – March 2017 F&B Service Training (during study)
B.H.M.S. Business & Hotel Management School Luzern, Switzerland
● Table d/hôte and à la carte service
● Service mise en place, hygiene rules and station closure
● Guest service techniques and team work

Language Skills

Greek: Mother tongue.(C2 level)
Ukrainian: Mother tongue.(C2 level)
Russian: Mother tongue.(C2 level)
English: Fluent. (C1-C2 level)
German: Intermediate level (B1)
Chinese Beginner (A1-A2)

Computer Skills

MS Office: Proficient user (Word, Office, PowerPoint and Excel)
Opera: Advanced knowledge (Hotel Reservation System)

Interests

Swimming, traveling, reading, writing, playing volleyball, singing and dancing