Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9651829/

Досвід роботи

Customer success manager

з 08.2023 по 12.2025 (2 роки 5 місяців)
I and H - Design Studio, Дистанційно (Будівництво, архітектура, дизайн інтер'єру)

1. Managed end-to-end client relationships for high-value residential and commercial accounts, serving as primary point of contact from consultation through post-delivery support, ensuring 95%+ customer satisfaction scores.

2. Increased repeat business by 30% year-over-year and reduced client churn by 20% through development and execution of targeted engagement programs, proactive outreach, and personalized success strategies.

3. Drove revenue expansion by identifying upsell and cross-sell opportunities for complementary furniture pieces and design enhancements, contributing to consistent quarterly revenue growth.

4. Coordinated cross-functional collaboration with design, production, and supplier teams to ensure on-time, on-budget delivery of custom solutions aligned with client specifications and business objectives

5.Managed project documentation including quotations, production orders, and invoices while maintaining budget accuracy and timeline adherence across multiple concurrent client projects

6.Collected and analyzed client feedback and satisfaction data to identify improvement opportunities, inform product development, and strengthen long-term client relationships

7. Implemented strategic retention campaigns targeting at-risk clients, proactively addressing concerns before cancellations while simultaneously identifying cross-sell and upsell opportunities for interior design consultations, custom pieces, and maintenance services that increased customer lifetime value and strengthened long-term loyalty

Account manager

з 04.2021 по 06.2023 (2 роки 3 місяці)
VERIX, Дистанційно (Фінанси, банки, страхування)

1. Worked as primary account manager for enterprise clients including Amdocs and DevRev, ensuring successful platform adoption, maximizing product utilization, and fostering long-term strategic partnerships.

2.Led comprehensive onboarding programs for enterprise and self-service clients, providing platform training, workflow integration guidance, and ongoing support to drive user engagement and adoption.

3. Implemented proactive customer health monitoring and retention strategies that reduced churn, improved renewal rates, and identified expansion opportunities across authentication services and event verifications

4. Identified and executed upsell and cross-sell opportunities across platform services, contributing to 20% increase in annual recurring revenue through strategic account expansion initiatives

5. Collaborated with Sales, Product, and Engineering teams to resolve technical issues, implement customer feedback, and enhance overall customer experience and platform functionality

6. Analyzed KPIs, usage metrics, and platform engagement data to identify at-risk accounts, optimize product adoption, and provide actionable insights to clients and internal stakeholders.

7. Managed escalations and provided strategic consultation to resolve complex technical and workflow challenges, ensuring minimal disruption to client operations and sustained satisfaction.

8. Designed and executed quarterly account reviews with enterprise clients to assess platform performance, identify gaps in service utilization, and present tailored expansion opportunities for additional verification services, API integrations, and premium features that reduced churn risk while driving consistent revenue growth

Customer success manager

з 11.2018 по 12.2020 (2 роки 2 місяці)
Davayte, Дистанційно (Маркетинг, реклама, PR)

1. Managed full-cycle client relationships as primary point of contact for event planning services, ensuring client satisfaction throughout planning, execution, and post-event phases

2. Oversaw budget management and contract negotiations, preparing detailed quotations, reviewing client agreements, and ensuring achievement of revenue targets and profitability goals

3. Led cross-functional event planning coordination with internal teams to design and execute customized events aligned with client objectives, timelines, and budget parameters

4. Drove account growth and revenue expansion by identifying upselling opportunities for premium event packages and securing repeat bookings through exceptional service delivery

5. Monitored project progress and delivered regular status updates to clients and management, tracking key performance metrics and ensuring stakeholder alignment

6. Resolved client concerns and mitigated project risks through proactive issue management and escalation handling, ensuring seamless event execution and client satisfaction

7. Developed proactive client engagement strategies that included personalized follow-ups post-event, satisfaction surveys, and exclusive incentive offers for repeat bookings and upgraded packages, resulting in higher client retention rates and increased average contract value through strategic upselling of premium event services and add-ons

Освіта

Enugu State University

BSc (Bachelor of Science in Business Administration), Київ
Вища, з 2013 по 2017 (4 роки)

My degree in Business Administration has equipped me with a comprehensive understanding of organizational management, financial principles, strategic planning, and business operations. This knowledge fosters analytical thinking, problem-solving, and stakeholder management—essential skills for a successful Customer Success and Account Manager. Additionally, the ability to analyze business metrics, understand profit margins, and align customer goals with revenue objectives aids in driving client retention and expansion. Courtesy of my degree, I am proficient at managing client portfolios, interpreting KPIs, coordinating cross-functional teams, and leveraging CRM systems to ensure positive customer outcomes and build lasting partnerships that contribute to sustainable business growth.

Enugu State University

Management, Київ
Вища, з 2013 по 2017 (4 роки)

Знання і навички

• Management of CRM
• B2B Sales
• B2C Sales
• Email Marketing
• Project management
• Business communication
• HubSpot
• Zendesk
• MS Office
• Upselling
• Customer retention
• Churn
• Account growth and revenue expansion
• Data analysis and metrics tracking
• Account management
• Saas
• Renewal Management & Forecasting
• Client Relationship Management
• Business development

Знання мов

Англійська — вільно

Рекомендації

• Vladyslav Minko

  Vladyslav Minko

  Контактні дані приховані

• [email protected]

  [email protected]

  Vladyslav Minko

  Контактні дані приховані

Додаткова інформація

I am interested and available to work. Feel free to reach me https://t.me/cynthiaaninwezi. I look forward to working for you.