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YAROSLAV SHAPOVAL
Thurles, Ireland E41 PR20

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY Diligent Worker with outstanding problem-solving and active listening abilities to
identify and advise best support. I possess a proactive mindset that emphasizes
solutions over problems. Guided by the motto, "There are no problems. Only solutions,"
I approach challenges with an optimistic outlook, seeking innovative ways to
overcome obstacles and achieve desired outcomes. I am committed to continual
self-improvement and strive to become the best version of myself each day.
Embracing a growth mindset, I actively seek opportunities to enhance my skills,
expand my knowledge, and refine my abilities, enabling me to consistently excel in
my personal and professional endeavors.

EXPERIENCE ONLINE ENGLISH TUTOR, 02/2023 - Current
Self-employed
• Planned educational English lessons such as book readings, grammar, spelling and
language lessons.
• Helped students build confidence within struggling topics by celebrating successes
and motivating students throughout lessons.
• Adapted teaching methods according to situations, topics and age groups for
enhanced student outcomes.

UKRAINE REFUGEE MANAGER , 09/2022 - 02/2023
Dundrum House Hotel, Dundrum, Ireland
• Demonstrated exceptional listening skills and provided assistance to individuals
facing various challenges.
• Represented the interests of the Ukrainian community while engaging with local
authorities, including the Council, HSE, ETB, different work companies, hospitals, and
doctors.
• Successfully managed a caseload of two hundred and forty individuals, ensuring
their needs were met and their concerns were addressed effectively.
• Maintained positive, professional working environment to optimise staff and
customer satisfaction.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties
quickly and effectively.

WEBSITE MANAGER, 03/2019 - 03/2022
VPN Company, Kremenchuk, Ukraine
• Effectively communicated with customers from diverse backgrounds worldwide,
primarily utilizing English (both verbal and written) as the primary language of
communication.
 • Ensured customers' understanding and satisfaction by providing comprehensive
product information and assistance, guaranteeing a positive post-purchase
experience.
• Skillfully addressed customer inquiries, resolved issues, and facilitated successful
transactions, fostering long-term customer loyalty.
• Provided support for organisational software and systems used daily.
• Checked and analysed operating systems and application log files regularly to
verify proper system performance.

SKILLS Leadership, Listening, Communication,
Problem solving, Creativity, Adaptability,
Collaboration (team player),
Self-motivation, Decision-making and Time
Management.

EDUCATION Mykhailo Ostrohradskyi National University, Kremenchuk, Ukraine, 2021
Master's degree with honors from the esteemed faculty of Law in Ukraine.

CERTIFICATIONS • Cambridge English Qualifications - C2 Proficiency level of English
• Driving licence

LANGUAGES Ukrainian: First Language
English: C2

Proficient

HOBBIES • Reading Books
• Watching Films
• Playing Chess
• Swimming