Pavlo

PAVLO BILOV
TECHNICAL SUPPORT

PROFILE

Motivated Technical Support Specialist with hands-on experience in L1–L2
support, infrastructure monitoring, and incident handling. Comfortable working
CONTACT in Linux environments, responding to real-time alerts, reading logs, and
assisting with service reliability. Have basic experience using tools like
[відкрити контакти](див. вище в блоці «контактна інформація») Terraform, Docker, Kubernetes, and cloud platforms including AWS, GCP, and
t.me/belovpasha DigitalOcean as part of day-to-day tasks. Familiar with scripting and
[відкрити контакти](див. вище в блоці «контактна інформація») automation using Python and tools like Postman for API interaction.
Strong communication skills and a team-oriented mindset help me collaborate
Kyiv, Ukraine
effectively across departments, while being ready to take responsibility, quick
GitHub to learn, and attentive to detail with a proactive attitude.

EDUCATION
WORK EXPERIENCE
2016-2020
STATE UNIVERSITY OF UA-HOSTING.COMPANY 2020 MAR - 2020 DEC
TELECOMMUNICATIONS Customer Support Manager
Bachelor of Software Engineering
Consultation of customers in the online chat, via ticket system
DAN-IT DEVOPS COURSE Solving issues, selection of solutions for corporate clients
DevOps course at DAN-IT school
(Docker, Kubernetes, Terraform,
Python, Linux, Databases, CI/CD)

SKILLS B1(ex-BetBazar) 2023 JUN - 2025 JAN
Technical/Customer Support
Continuous Integration and
Deployment (CI/CD) Resolving customer issues via chat, email.
Infrastructure as Code (IaC)
Monitoring system status, responding to alerts, reading logs, and
escalating requests to other departments.
Clouds (AWS, GCP, DO)
Utilizing APIs through Postman or Swagger.
Containerization (Docker, Automating processes using scripting (Python).
Kubernetes)
Monitoring (Prometheus, Grafana, COREWIDE 2025 JAN - 2025 OCT

ELK, LOKI) Technical Support L2
Database Management (Postgres) Providing L1-L2 level technical support services.
Operating Systems (Linux, Monitoring infrastructure via Grafana and Datadog (24/7).
Reporting incidents and handling escalation procedures.
Windows)
Creating and updating documentation related to support and
Version Control (Git) maintenance.
Scripting and Automation (Python, Responding to alerts, identifying root causes, and initiating necessary
Bash) escalations.
Working daily with Linux-based systems, Git, Terraform, Docker, and
Kubernetes for provisioning, orchestration, and automation.
LANGUAGES Performing scheduled maintenance operations.
Managing services across major cloud platforms including AWS, GCP,
Ukrainian (Fluent)
and DigitalOcean.
Russian (Fluent)
English (Upper-Intermediate)

WORK EXPERIENCE

Ministry of Foreign Affairs of Ukraine 2025 SEP - NOW
(e-consul.gov.ua)
Infrastructure monitoring engineer

Set up monitoring and alerting from scratch (Victoria Metrics,
Alertmanager) for infrastructure visibility
Managed and maintained Kubernetes cluster and virtual machines,
handling deployments and infrastructure updates.
Monitored system resource utilization (CPU, memory, disk usage) and
tracked performance metrics for early issue detection.
Resolved L1 support tickets and prepared detailed incident analysis
and troubleshooting documentation for developer handoff.
•Built Python automation scripts for data collection and analysis to
detect and mitigate bot activity on the platform.
Configured Proxmox hypervisor for VM provisioning and resource
allocation.
Set up FortiGate firewall rules and network policies for infrastructure
security.
Managed application deployments through ArgoCD with GitOps
workflows for Kubernetes.
Administered Vault for secrets and credentials management
Performed log searches and analysis in Elasticsearch/Kibana to
diagnose application issues, trace error patterns, and support
troubleshooting efforts