Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9689504/?puid=761066

Досвід роботи

Customer Support Representative ( Dispatcher )

з 02.2025 по 02.2026 (1 рік)
General Logistics LLC, Remote (Transportation and logistics)

. Find loads for trucks through load boards and brokers.

. Contact brokers and negotiate rates.

. Book loads for drivers/carriers.

. Plan routes based on pickup and delivery locations.

. Coordinate with drivers throughout the trip.

. Track shipments and monitor the truck’s location.

. Check that drivers follow schedules and instructions.

. Update customers/brokers on shipment status.

Executive Virtual Assistance

з 01.2024 по 12.2024 (1 рік)
Private Investors Union, Remote (Real estate)

. Managed 100+ emails and administrative requests weekly, prioritizing urgent inquiries, coordinating follow-ups, and maintaining timely, professional communication with clients and team members.

. Conducted 50+ web research tasks monthly, sourcing, verifying, and organizing information into accurate reports and spreadsheets to support business decisions and daily operations.

. Managed calendars and scheduled 20+ meetings and appointments monthly, coordinating availability, sending reminders, and resolving scheduling conflicts to keep activities organized and on schedule.

. Processed and organized 1,000+ data entries and documents weekly, maintaining accurate digital records, updating files, and ensuring information was properly documented and easily accessible.

Customer Support (Chat & Email)

з 03.2023 по 09.2023 (7 місяців)
Amazon, Remote (Retail)

. Handled 40–60+ customer inquiries daily via chat and email, maintaining 95%+ customer satisfaction (CSAT)
Assisted customers with troubleshooting through clear, step-by-step guidance, improving issue resolution time by 25% and reducing repeated inquiries
. Processed orders, cancellations, refunds, and account updates with 99% accuracy
Resolved 80%+ of issues on first contact (FCR) while meeting KPIs for response time and service quality

Administrative Virtual Assistance

з 01.2021 по 12.2023 (3 роки)
Management Consultants, Remote (Consulting, accounting and auditing)

. Managed emails, calendars, appointments, and administrative tasks.

. Organized digital files, records, and business documents.

. Coordinated meetings, schedules, and client follow-ups.

. Prepared reports, spreadsheets, and presentations using Microsoft Office and Google Workspace

Front Desk Officer

з 04.2019 по 12.2020 (1 рік 9 місяців)
Transcorp Hilton, Remote (Hotel and restaurant industry)

. Delivered professional front-desk support by welcoming guests and managing check-in/check-out processes efficiently.

. Handled customer inquiries, complaints, and special requests with patience and professionalism.

. Coordinated guest flow and ensured a smooth service experience in a fast-paced environment.

. Maintained accurate records and communicated effectively with internal staff to resolve guest needs promptly.

Освіта

National Open University

Public Administration, Other countries
Вища, з 2020 по 2024 (4 роки)

Додаткова освіта та сертифікати

Teaching English as a foreign Language

2020, 6months
Сертифікат

Customer Service Certification

2022, 2 months

Virtual Assistant Training

2023, 3 months

Знання і навички

• Communicability
• Adaptability
• Discipline
• Patience
• MS Excel
• Management of CRM
• Documentation management
• Handling objections
• Organizedness
• Trello
• Online research
• Data entry
• Email management
• Google Workspace
• MS Office
• Notion
• Monday.com

Знання мов

Англійська — вільно

Додаткова інформація

Results-driven Virtual Assistant and Customer Support Professional with 5+ years of remote experience in administrative support, customer service, logistics, and executive assistance. Skilled in email and calendar management, client communication, load coordination, web research, data management, scheduling, and problem-solving. Proven ability to manage high-volume tasks, maintain accuracy, and deliver efficient, professional support in fast-paced environments.