Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9717548/

Досвід роботи

Sales representative

з 10.2021 по нині (3 роки 10 місяців)
BluFX, Remote (Finance, banking, and insurance)

• Spearheaded B2B and B2C outbound prospecting, increasing qualified leads by 30% through cold calls, emails, and LinkedIn outreach.

• Sold cloud-based trading software and AI-powered automation tools, addressing complex trading pain points with tailored solutions.

• Conducted discovery calls to identify prospects present and future needs, pain-points and showcase product demos, improving the meeting-to-opportunity conversion rate by 30%.

• Managed a portfolio of high-value clients, surpassing sales targets by 25% and fostering a 40% increase in repeat business through tailored relationship management.

• Collaborated closely with Account Executives to ensure seamless lead handoffs, optimizing team alignment and overall sales outcomes.

• Increased customer conversion rates by 30% through proactive follow-ups and objection handling, reducing churn and cancellations.

• Boosted average order value by 25% by recommending complementary products and upselling premium account features.

• Used Zendesk & Aircall to track and analyze sales interactions, optimizing lead nurturing workflows for higher engagement.

• Collaborated with customer support teams to improve post-sale experience, reducing refund requests by 20%.

• Delivered product demos tailored to specific client requirements, achieving a 30% improvement in meeting-to-opportunity conversion rates.

• Managed customer expectations, promptly addressing complaints and escalating constructive feedback to ensure high satisfaction levels.

• Proactively identified new sales opportunities through networking and strategic prospecting, converting them into long-term partnerships.

• Managed the entire sales cycle—from prospecting to closing deals—and collaborated in partner selling with other product suite members.

• Partnered with marketing teams to design targeted outreach campaigns,
boosting email engagement rates by 50%.

• Maintained CRM (Zendesk) data integrity, ensuring accurate tracking of lead progress and pipeline health.

Customer support specialist

з 04.2020 по 09.2021 (1 рік 5 місяців)
BluFX, Remote (Finance, banking, and insurance)

• Resolved 95% of customer inquiries within SLA targets, boosting CSAT scores by 18%.

• Managed 60+ customer interactions daily via email, chat, phone and social media, maintaining a 98% satisfaction rate.

• Spearheaded the development of a self-service knowledge base, reducing ticket volume by 25%.

• Conducted root-cause analysis on recurring issues, leading to a 15% decrease in support requests.

• Collaborated with cross‑functional teams to identify opportunities for process improvements and develop strategies to enhance the customer experience.

• Proactively identified upsell opportunities, contributing to a 10% revenue increase over 12 months.

• Utilized Zendesk to manage customer data, track customer interactions, and update customer records.

• Trained new hires on best practices, reducing onboarding time by 15%.

Account executive

з 05.2018 по 03.2020 (1 рік 10 місяців)
Techrayvolve, Remote (Power industry)

• Cultivated and maintained long-term relationships with mid-market and enterprise clients, serving as the primary point of contact for account management.

• Developed strategic account plans to drive business growth and expand product adoption within assigned accounts, resulting in a 25% increase in revenue.

• Identified upsell opportunities and successfully closed deals to promote the adoption of additional products and services, exceeding upsell targets by 15%.

• Analyzed internal and external datasets to gain insights into client behavior and market trends, providing valuable recommendations for improving product offerings and enhancing customer experience.

• Resolved tier 2 support issues escalated by clients, ensuring timely resolution and high levels of client satisfaction.

Знання і навички

• LinkedIn Sales Nav
• Cross-Functional Coordination
• Communicability
• Upselling and Cross-selling
• Time management
• Problem Solving & Process Improvement
• Knowledge Sharing
• Feedback Utilization
• SRM user
• HubSpot
• Conducting negotiations
• Handling objections
• Active sales
• Management of CRM
• Educability
• B2B Sales
• B2C Sales

Знання мов

Англійська — вільно