Олександр

Oleksandr Honcharenko Customer Success Manager

CONTACT Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Address: Ivano-Frankivsk, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація») LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
honcharenko

PROFESSIONAL Client Success Specialist with 5+ years of experience across customer success, live
SUMMARY broadcast sales, shift leadership, and account management. Proven track record
managing shift operations for 40+ agents, maintaining high VIP account retention, and
optimizing Zendesk support workflows.

PROFESSIONAL TikTok Shop Live Host | June 2026 - Present
EXPERIENCE AstroMax
Host 20–25 hours of live sales broadcasts weekly for car accessories (LED floor
mats), engaging average real-time audiences of 40–200 viewers.
Drive $200–$300 USD in revenue per broadcast session by delivering product
demonstrations and resolving viewer purchasing objections in real time.
Manage end-to-end customer interactions during streams to build a high-
converting, energetic sales environment.

Customer Support Specialist | January 2026 - June 2026
AMO
Managed high-volume inbound customer queues in Zendesk, resolving 90–100
support tickets daily across multi-product app portfolios while maintaining high
CSAT metrics.
Audited AI-generated customer support drafts for factual accuracy, tone, and
policy compliance to ensure high communication standards.

Customer Success Manager / Shift Lead | May 2024 - December 2025
OBRIO
Delivered personalized customer success management for high-value VIP
accounts, ensuring consistently high CSAT and maintaining account retention over
multi-month periods.
Coordinated shift operations and schedule coverage for 40–50 support agents in
Zendesk, maintaining queue stability and low first-response times.
Monitored real-time incoming chat traffic against active agent capacity, calling in
backup coverage to handle volume spikes.
Resolved technical account escalations, managed sick leave replacements, and
supported agents with complex customer cases.

Customer Support Representative | September 2023 - April 2024
Gentenox
Operated as the sole support agent on shift, managing 100% of incoming phone
and email support channels while processing refunds within target SLAs.

Tech Expert | May 2022 - September 2023
Skelar
Managed 2–3 concurrent technical support chats via Zendesk for English-speaking
web platform users, investigating and resolving technical issues.

Sales Agent | September 2020 - May 2022
Livingston Research
Closed EdTech sales offers valued at $200–$300 per order through consultative
selling and need-identification strategies.

Customer Support Representative | March 2020 - August 2020
Livingston Research
Managed 5–15 simultaneous live chat conversations, guiding prospective clients
through service offerings.

EDUCATION Taras Shevchenko National University | 2019 - 2020
Bachelor in Tourism

SKILLS Zendesk Suite Workforce & Queue Management
Ticketing, Live Chat, Escalations Managing 40+ agent shifts

Consultative Sales AI Output Auditing
Objection Handling Quality Assurance