Сервіс пошуку роботи №1 в Україні
Anastasiia
Support manager
- Розглядає посади:
- Support manager, Customer support specialist, спеціаліст підтримки користувачів, Customer success manager, диспетчер, оператор підтримки користувачів, менеджер роботи з клієнтами, менеджер підтримки користувачів, спеціаліст технічної підтримки
- Вік:
- 33 роки
- Місто проживання:
- Дніпро
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав: ТелефонЕл. поштуМесенджер
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9769102/?puid=90200
Завантажений файл
Файл містить ще 2 сторінки
Версія для швидкого переглядуЦе резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
ANASTASIIA MUSHTEI
CUSTOMER SERVICE / CUSTOMER SUPPORT SPECIALIST
Dnipro, Ukraine
Phone: [відкрити контакти ](див. вище в блоці «контактна інформація»)
Email: amushtе[відкрити контакти ](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Customer Service professional with experience in client support, CRM management, chat and phone
communication, complaint resolution, and daily business operations. Strong communication and
problem-solving skills with a customer-focused approach and the ability to remain calm and professional
in challenging situations. Experienced with CRM and communication platforms, including DealerSocket,
Tidio, Hammer, Podium, RingCentral, Weave, and eClinicalWorks. Reliable, proactive, and adaptable, with a
strong focus on finding effective solutions and delivering an excellent customer experience.
CORE SKILLS
● Customer Service & Customer Support
● Phone, Chat & Email Support
● CRM Management
● Customer Relationship Management
● Complaint & Issue Resolution
● Problem Solving
● Customer Communication
● Data Entry & Record Management
● Customer Follow-up
● Conflict Resolution
● Administrative Support
● Multitasking & Time Management
● Attention to Detail
● Microsoft Office
● Social Media Communication
CRM & COMMUNICATION TOOLS
DealerSocket | Tidio | Hammer | Podium | RingCentral | Weave | eClinicalWorks
Microsoft Office: Word, Excel, PowerPoint
Social Media: Facebook, Instagram
PROFESSIONAL EXPERIENCE
All Health Diagnostic and Treatment Center
Customer Service Representative
Dates: [October/2023 – August/2026]
Page 2
● Provided professional customer support through phone and chat communication.
● Managed customer information and interactions using eClinicalWorks CRM.
● Handled customer inquiries and requests through RingCentral and Weave.
● Assisted customers with service-related questions and issues.
● Maintained accurate and up-to-date customer records in the CRM system.
● Followed up with customers to ensure their questions and requests were properly addressed.
● Communicated with customers in a professional, patient, and solution-oriented manner.
Integrity Auto Sales — Sacramento, CA
Customer Service Representative
Dates: [August/2022 – September/2023]
● Provided customer support through phone and online chat.
● Managed customer information and interactions using DealerSocket CRM.
● Supported customers through Tidio, Hammer, and Podium communication platforms.
● Resolved customer complaints, questions, and service-related issues.
● Handled an average of 100 customer service chats per day in a fast-paced, high-volume support
environment.
● Responded to customer inquiries efficiently while maintaining a professional and
customer-focused approach.
● Maintained accurate and detailed customer records in the CRM system.
● Followed up with customers to ensure issues were resolved and requests were completed.
Harley-Davidson of New York City — New York, NY
Page 3
Assistant Manager
Dates: [May/2014 – July/2015]
● Provided customer service and handled customer inquiries both in person and by phone.
● Assisted customers with questions, requests, and service-related issues.
● Handled customer calls and ensured clear and professional communication.
● Supported daily business operations and administrative activities.
● Assisted with inventory management and maintained accurate inventory records.
● Supported the management team with day-to-day operational tasks.
● Helped maintain a positive customer experience and professional service environment.
Saint Peter’s University — Jersey City, NJ
Front Desk Clerk
Dates: [Febuary/2014 – April/2014]
● Answered and directed incoming phone calls.
● Welcomed visitors and provided information regarding university facilities and services.
● Directed visitors to the appropriate departments and locations.
● Provided professional, friendly, and efficient front-desk customer service.
● Handled multiple requests while maintaining an organized and professional approach.
Swim Stars School — Jersey City, NJ
Page 4
Swimming Coach
Dates: [August/2013 – January/2014]
● Prepared individual and group swimming training programs.
● Provided swimming instruction to children ages 3–15.
● Communicated effectively with children and parents regarding training and progress.
● Adapted training methods to different ages, abilities, and individual needs.
● Maintained a safe, positive, and supportive environment.
● Developed strong communication, patience, organization, and interpersonal skills.
EDUCATION
Saint Peter’s University — Jersey City, NJ
Bachelor’s Degree in International Business and Trade
LANGUAGES
English — B2 (Upper-Intermediate)
Ukrainian — Native
Page 5
Page 6
CUSTOMER SERVICE / CUSTOMER SUPPORT SPECIALIST
Dnipro, Ukraine
Phone: [
Email: amushtе[
PROFESSIONAL SUMMARY
Customer Service professional with experience in client support, CRM management, chat and phone
communication, complaint resolution, and daily business operations. Strong communication and
problem-solving skills with a customer-focused approach and the ability to remain calm and professional
in challenging situations. Experienced with CRM and communication platforms, including DealerSocket,
Tidio, Hammer, Podium, RingCentral, Weave, and eClinicalWorks. Reliable, proactive, and adaptable, with a
strong focus on finding effective solutions and delivering an excellent customer experience.
CORE SKILLS
● Customer Service & Customer Support
● Phone, Chat & Email Support
● CRM Management
● Customer Relationship Management
● Complaint & Issue Resolution
● Problem Solving
● Customer Communication
● Data Entry & Record Management
● Customer Follow-up
● Conflict Resolution
● Administrative Support
● Multitasking & Time Management
● Attention to Detail
● Microsoft Office
● Social Media Communication
CRM & COMMUNICATION TOOLS
DealerSocket | Tidio | Hammer | Podium | RingCentral | Weave | eClinicalWorks
Microsoft Office: Word, Excel, PowerPoint
Social Media: Facebook, Instagram
PROFESSIONAL EXPERIENCE
All Health Diagnostic and Treatment Center
Customer Service Representative
Dates: [October/2023 – August/2026]
Page 2
● Provided professional customer support through phone and chat communication.
● Managed customer information and interactions using eClinicalWorks CRM.
● Handled customer inquiries and requests through RingCentral and Weave.
● Assisted customers with service-related questions and issues.
● Maintained accurate and up-to-date customer records in the CRM system.
● Followed up with customers to ensure their questions and requests were properly addressed.
● Communicated with customers in a professional, patient, and solution-oriented manner.
Integrity Auto Sales — Sacramento, CA
Customer Service Representative
Dates: [August/2022 – September/2023]
● Provided customer support through phone and online chat.
● Managed customer information and interactions using DealerSocket CRM.
● Supported customers through Tidio, Hammer, and Podium communication platforms.
● Resolved customer complaints, questions, and service-related issues.
● Handled an average of 100 customer service chats per day in a fast-paced, high-volume support
environment.
● Responded to customer inquiries efficiently while maintaining a professional and
customer-focused approach.
● Maintained accurate and detailed customer records in the CRM system.
● Followed up with customers to ensure issues were resolved and requests were completed.
Harley-Davidson of New York City — New York, NY
Page 3
Assistant Manager
Dates: [May/2014 – July/2015]
● Provided customer service and handled customer inquiries both in person and by phone.
● Assisted customers with questions, requests, and service-related issues.
● Handled customer calls and ensured clear and professional communication.
● Supported daily business operations and administrative activities.
● Assisted with inventory management and maintained accurate inventory records.
● Supported the management team with day-to-day operational tasks.
● Helped maintain a positive customer experience and professional service environment.
Saint Peter’s University — Jersey City, NJ
Front Desk Clerk
Dates: [Febuary/2014 – April/2014]
● Answered and directed incoming phone calls.
● Welcomed visitors and provided information regarding university facilities and services.
● Directed visitors to the appropriate departments and locations.
● Provided professional, friendly, and efficient front-desk customer service.
● Handled multiple requests while maintaining an organized and professional approach.
Swim Stars School — Jersey City, NJ
Page 4
Swimming Coach
Dates: [August/2013 – January/2014]
● Prepared individual and group swimming training programs.
● Provided swimming instruction to children ages 3–15.
● Communicated effectively with children and parents regarding training and progress.
● Adapted training methods to different ages, abilities, and individual needs.
● Maintained a safe, positive, and supportive environment.
● Developed strong communication, patience, organization, and interpersonal skills.
EDUCATION
Saint Peter’s University — Jersey City, NJ
Bachelor’s Degree in International Business and Trade
LANGUAGES
English — B2 (Upper-Intermediate)
Ukrainian — Native
Page 5
Page 6
Інші резюме цього кандидата
Розглядає посади: Customer support representative, Спеціаліст техпідтримки, Менеджер підтримки користувачів
Дистанційно
ANASTASIIA MUSHTEI CUSTOMER SERVICE / CUSTOMER SUPPORT SPECIALIST Dnipro, Ukraine Phone: Email: amushtе PROFESSIONAL SUMMARY Customer Service professional with experience in client support...
Схожі кандидати
-
Менеджер служби підтримки
Дистанційно -
Фахівець з підтримки клієнтів
Дистанційно, Чернігів -
Менеджер з підтримки клієнтів
Дистанційно, Київ, Вишневе (Київська обл.) -
Спеціаліст підтримки
Дистанційно, Львів -
Менеджер з підтримки клієнтів
Дистанційно -
Спеціаліст підтримки користувачів
Дистанційно
Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/9769102/?puid=90200