Альона

Experience

MEEST CHINA (Kyiv) Sales & Service Manager 2025-2026

Drove growth in shipment volumes by proactively
selling logistics solutions and converting leads into
long-term clients.
Successfully identified, attracted, and onboarded new
clients

Alyona Improved company reputation by raising Google
reviews from 1 to 4.6 through excellent client service

Bondarenko
and support.

Customer Support Manager – Medical
Sector (Chinese & American Markets) 2018 - 2025

Freelancer (Customer Support)
Working independently with international clients,
focusing on customer care, communication, and content
Contact creation.

2018 - 2019
IVF-Group
[відкрити контакти](див. вище в блоці «контактна інформація»)
Provided support for Chinese and American clients in
[відкрити контакти](див. вище в блоці «контактна інформація») the medical sector.
Guided patients during doctor appointments.
Explained the company’s full range of services to
clients.
Skills Ensured clear and culturally sensitive communication
in both written and verbal formats.
Negotiation

Critical Thinking Customer Success Manager
2022 - 2023

Clear Communication Carolina Logistics

Designed, delivered, and managed training programs
Attention to Detail for logistics teams to enhance skills, efficiency, and
compliance.
Time Management Developed learning materials related to logistics
operations.
Project Management Courses Providing guidance and training on product or
service usage.
Monitored and tracked employee progress and
performance.
Languages Supported operational goals and fostered
professional growth within the company.
English (C1)

2019-2021
Chinese (A2) Personal assistant

Provided dedicated administrative and

Education communication support to Chinese clients.
Assisted clients in finding apartments.
Master’s Degree in Translation Organized meetings and coordinated appointments.
Arranged travel logistics for clients.
(Chinese and English), Borys
Ensured smooth and culturally sensitive
Grinchenko University communication.
Managed schedules and handled inquiries with
professionalism.