Daria

Daria Zhukova

Date of birth: 21/09/1992 Nationality: Ukrainian Gender: Female

Phone number: [відкрити контакти](див. вище в блоці «контактна інформація») (Mobile) Email address:

[відкрити контакти](див. вище в блоці «контактна інформація») Address: Warsaw, Poland (Home)

ABOUT ME

I am very active, enthusiastic and communicative person, always ready to help others. Love to create
friendly and peaceful atmosphere around me. I am very curious about other cultures, passionate about
travelling and learning new things. Team-player, well - organised and responsible, with good computer
skills.

WORK EXPERIENCE

10/01/2023 – 30/06/2023 Dubai, United Arab Emirates
YACHT CLUB RECEPTIONIST BULGARI RESORT & RESIDENCES DUBAI

• warmly welcoming guests of the yacht club;
• managing reservations for the restaurant, lounge and a swimming pool by the phone and email;
• cooperating with other hotel departments;
• resolving guests quieries and complaints;
• communicating with the guests in a professional and kindly manner;
• casheiring;
• selling goods in a concept store;
• assisting events team with different events;
• writing end of the day recap.

01/07/2022 – 30/11/2022 Warsaw, Poland
EVENT ASSISTANT M- DUO EVENT SUPPORT

• coordinating reception at the international conferences and exhibitions;
• assisting event organizers;
• responding to the guest's requests efficiently;
• translating business conversations between companies and their clients at the international
exhibitions.

25/05/2021 – 30/06/2022 Warsaw, Poland
GUEST RELATION BEIN OFFICES

• greeting clients and visitors of the office in a professional manner;
• answering phone calls and passing on callers to the relevant person;
• picking up and sorting daily incoming and outgoing correspondence;
• coordinating meetings at the conference rooms;
• placing orders for office supplies;
• reporting technical problems to proper department.

29/05/2020 – 31/03/2021 Warsaw, Poland
BARISTA BISTRO VA BENE

• taking orders;
• handling payments;
• preparing hot and cold beverages and snacks;
• keeping common areas clean.
10/07/2018 – 15/01/2020 Warsaw, Poland
RECEPTIONIST MISH MASH HOSTEL

• welcoming guests and assisting them with check - ins;
• handling payments and invoices;
• managing guest’s complaints and resolving the conflicts to the customer’s satisfaction.

12/05/2013 – 20/08/2013 Gulf Shores, United States
QUALITY INSPECTOR PHOENIX ALL SUITS HOTEL

• inspecting rooms and ensuring that all hotel policies and standards have been met;
• handling guest's complaints concerning housekeeping service and referring problems to the
management;
• helping guests and employees in every possible way when called upon.

10/05/2012 – 31/08/2012 Sandusky, United States
RESTAURANT HOSTESS COASTER'S DRIVE IN RESTAURANT

• greeting guests as they enter into the restaurant;
• receiving and recording table reservations on the phone;
• ensuring the proper setup of dining and service areas;
• taking payments.

EDUCATION AND TRAINING

01/10/2014 – 30/09/2016 Warsaw, Poland
MASTER OF MANAGEMENT, MEDIA MARKETING AND PR University of Social Sciences

01/09/2010 – 31/05/2014 Zaporizhzhia, Ukraine
BACHELOR OF INTERNATIONAL ECONOMY Zaporizhzhia National University

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN | RUSSIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING
Spoken Spoken
Listening Reading
production interaction
ENGLISH C1 C1 C1 C1 C1

POLISH C2 C2 C2 C2 C2

ITALIAN A1 A1 A1 A1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Office Microsoft Excel Google Drive Outlook Microsoft Powerpoint Seven Rooms
Restaurant Reservation System